I've found that having the silverware holder on the pullout rack can cause an obstruction that won't let the dispenser door open. If the is a long knife for example on the left hand side. Putting the silverware holder on the door itself solved the problem immediately!
After the fill cycle, check to make sure you have enough water in the dishwasher to wash effectively. You may need to have your fill valve replaced. You can test this by adding perhaps a liter of water to see if it makes a difference
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