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this does not appear to be the sound station problem it appears u ve connected this system behind an epabx extension .if yes the extension is programmed for a call disconnection time of 15 mins.ask ur epabx programmer to change it to infinite
You need to update the flash timing on your Soundstation to match what is on your PBX.
Check out http://knowledgebase.polycom.com/kb/search.do?cmd=displayKC&docType=kc&externalId=10964&sliceId=SAL_PUBLIC_1_2&dialogID=2075496&stateId=0%200%202071605 and http://knowledgebase.polycom.com/kb/search.do?cmd=displayKC&docType=kc&externalId=11208&sliceId=SAL_PUBLIC_1_2&dialogID=2075496&stateId=0%200%202071605
It needs to be plugged into a properly configured Avaya Definity digital port / wall jack. (NOT a regular telephone line as this can damage the polycom!!!) Does another Avaya digital phone work in that jack? If it does then call polycom for a RMA and eturn the phone under warrenty. If another Avaya digital phone does also does not work you need to check the PBX configuration or there is a wiring error at the jack or the PBX.