Just had the same exact issue with mine - took everything apart - found that the swivel roller brush wasnt turning. it was not any belt issues or motor issues. took out brush roller - held in my hand by holding just the hand cap still - and tried turning the roller with my other hand. roller would not turn at all but is supposed to with no effort. on some models the end caps pop off but most are one piece and are just discarded and a new roller bought - seems to be $10-$20 for one for most dirt devils and under $10 shipping in north america. you can try something down the side of the roller and end cap like a razor - i did cut lose some crud and it works - but roller still stops on 2 of 4 settings on the rug because of this. i've already ordered a new one.
288 views
Usually answered in minutes!
×