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HP Product Assistant asks for disk that HP didn't furnish

Every time I boot my computer a window appears trying to install ''HP Product Assistant'' and asking for me to insert a disk. No disks were provided when I bought this Compaq Desktop with Vista Premium. What really bugs me is that it continues to try and install and does so throughout the day seemingly on a random basis. How can I disable this ******. HP has been zero help.

Posted by dcbvirginia on

  • 3 more comments 
  • dcbvirginia Feb 25, 2009

    Thanks jell587 but it didn't work. Two things: the exe file you list is not found in c:\program files\hp\digital imaging\product assistant\bin\
    Also when I run HP Update it does not list product assistant as an option to download.

    Since the .exe file wasn't there, I can understand why it kept trying to install something it didn't have and for which I didn't have a disk.

    Where can I down load the "Product Assistant" program to install it. I certainly cannot find it on the HP site.

  • dcbvirginia Feb 25, 2009

    Thanks abain but....

    There is no HPWuSchd2 under the startup tab. There is a
    HPWuSched A... there.

    I am downloading the lastest software for my printer BUT I don't believe the problem is with "uninstalling" or "deactivating" Product Assistant. Rather, it keeps trying to "install' it and cannot find the proper ".exe" file to do so.

  • dcbvirginia Feb 25, 2009

    IT was unchecked. I am going to try to reinstall the printer update and see if that does it. Thanks for all your suggestions.

    This is my second HP computer and I won't buy another one.

  • qt57695 Apr 22, 2009

    Hi Jell587,

    I have the same problem, tried all your suggestion, but problem is still there...

    Can you give me further advice?

    Thank you



  • GmanJoe May 11, 2010

    Do you want to actually install this software or just stop it from bothering you?



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Here is the solution as posted on the HP website. Good luck!

Posted on Feb 23, 2009

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  • Anonymous Feb 25, 2009

    Let's try this...

    Start + Run + msconfig go to "startup" tab and uncheck this entry:

    HPWuSchd2 and click "apply" (this entry may be a little different than typed)

    You'll be prompted to restart the machine and you will receive a dialog box upon reboot which you should check the do not show me this dialog box again and hit ok. If all goes well the error should go away, otherwise read on about a second solution to this...

    You may also remove the HP assistant by:

    If possible uninstall the printer software from Add/Remove Programs first.

    Download and reinstall the latest driver but reply "no" to extended capabilities during the install process.

    Post back with your results...

  • Anonymous Feb 25, 2009

    Uncheck the application that you found in the startup. From what I've read It is a problem with that utility.

  • Anonymous Feb 25, 2009

    Sorry you've had to go thru all of this (as I'm sure HP is, it doesn't exactly build a good customer experience).

    The HP Product Assistant is essentially an app that runs resident in memory to help with HP scanners and printers. By choosing no extras during install the assistant should either be disabled or should be much less intrusive to the end user.

    Again, good luck with your problem, hopefully we've isolated it...




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I've gone through the deletion of the printer programs and reinstall from the original disc, but the end process is to reboot my computer. The Product Assistant Error 2718 window prevents the close down. What should I do next?

Posted on May 15, 2010


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