Can't receive or send faxes

If you see an error message telling you that the product's fax memory is full, try these solutions:

• If you set the product to save received faxes in the product's memory or inbox, delete any faxes you have already read.
• If you set the product to save received faxes on a computer, turn on the selected computer. Once the faxes are saved on the computer, they are deleted from the product's memory.
• If you set the product to save received faxes on a memory device, connect the selected memory device containing the save fax folder to the product. Once the faxes are saved on the memory device, they are deleted from the product's memory. Note:Make sure the memory device has enough available memory and is not write protected.
  
• If the memory is full, try sending a monochrome fax using theDirect Sendfeature or sending your faxes in smaller batches.
• If the product cannot print a received fax due to a product error, such as a paper jam, the memory full error may appear. Clear any product errors, then ask the sender to resend the fax.

The most easier way is to disconne, the power suplly cord.Wait few seconds and connect again.

Please press the set up menu on th eprinter which is like a tool(wrench)-----Arrow keys-----TOOLS-----OK-----Arrow Keys------Clear Fax Log------OK.
This will clear the fax log.
If still the issue persists, please follow the below steps.
1. Touch the Setup icon.
2. Scroll to and touch Tools.
3. Scroll to and touch Restore Factory Defaults. A Defaults Restored message displays.
4. Press the Cancel button to return to the main menu.

And then, again cleasr the fax log by following the below steps.
Please press the set up menu on th eprinter which is like a tool(wrench)-----Arrow keys-----TOOLS-----OK-----Arrow Keys------Clear Fax Log------OK.
This will fix the issue.

Clear the internal memory by clearing the fax log and memory

When the HP Office jet series all-in-one front panel screen displays Memory Full, the HP Office jet all-in-one is not able to send, receive or forward faxes. Copying will also not work. WORKAROUND: Though the memory buffer should clear itself automatically after proceeding with the next task, like receiving a fax or starting a copy job, these suggestions below may help you clearing the memory buffer by:

• Add paper to the HP Officejet series paper tray
• Clear a possible print jam and proceed printing the fax.
• Reduce the copying or faxing resolution via the front panel's menu.
• Use the HP Manager to send a (group) fax or making a copy. More memory is available this way, as the HP Manager utilizes the PC memory. When sending a group fax, the HP Officejet all-in-one's memory is filled to capacity. To copy in color is only possible from the HP Officejet Manager.
• Press START to clear the message. If this message persists, unplug the power cord, and after at least 15 seconds plug the power cord in.

CAUSE: The HP Officejet series memory may be full due to: Copying on Photo quality or sending a group dial, which will use an extensive part of the internal memory's capacity. No paper in the paper supply tray, while receiving a fax. This may result that the data remains in the buffer. Print jam while receiving a fax or copying. The data is still stored in the buffer. System error displayed on the HP Officejet display window. SUMMARY: The HP Officejet series will not fax or copy without sufficient memory to store the data of the page in the buffer before printing the receiving fax or the copy.

Press the Setup button ( ).

1. Press the Right arrow button ( ) until Tools displays on the control panel, and then press OK .
2. Press the Right arrow button ( ) until Fax Log displays on the control panel, and then press OK .
3. Press the Right arrow button ( ) until Clear Fax Log displays on the control panel, and then press OK . A message that says the fax memory is clear displays on the control panel.
4. Press the Cancel button ( ) to exit.

Hope this helps

I have not found the answer to this in the manual however, you may solve the problem in the following steps:

1. From the Setup menu, choose #6 Tools
2. Choose #6 Clear fax log

Problem solved! Hope you found this answer helpful.
sg

1. Press the Setup button (tools ).
2. Press the Right arrow button (> ) until Tools displays on the control panel, and then press OK .
3. Press the Right arrow button ( >) until Fax Log displays on the control panel, and then press OK .
4. Press the Right arrow button (> ) until Clear Fax Log displays on the control panel, and then press OK . A message that says the fax memory is clear displays on the control panel.
5. Press the Cancel button ( ) to exit.

recently purchased a J6480 All in one. The fax function stopped working and the message was "Fax Log Full" cannot send or receive. How do I fix it?
K. Kirschner [email protected]`1q```````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````

When the last page of your document has been sent successfully, the machine beeps and returns to Standby mode. When something goes wrong while sending your fax, an error message appears on the display. If you receive an error message, press Stop/Clear to clear the message and try to send the document again. You can set your machine to print a confirmation report automatically each time sending a fax is completed. If you get the error message write it down it should always supply an error message if the fax did not go through.