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You need to use the supplied Sansa Media Converter program to convert pictures and videos to a format the Sansa can handle. If you don't have the SMC, you can download the Windows version from http://www.megaupload.com/?d=3IPZO6Q0
You need to use the conversion software that came on the CD with your player for videos and pictures. If yours didn't come with a CD you can go to sandisk.com and download the sansa media converter from there:
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