There is a chip in each toner cartridge which tells the main machine something about how full it is. It may be that it tells it how full it is, or it may be that it tells it how many pages it has done. It sounds as if the new black cartridge has a duff chip, and is telling the main machine that it is empty. To test this, you can overide the message. 1. press on the menu button;
2. select configure;
3. select maintenance;
4. select non-dell toner;
5. set the value to on.
If that does't work, get back to me.
Tony Ludlow
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Hi I did try your suggestion to change for non dell toner config but it didn't work I still have same message
replace black toner , do you have another solution?
Thank you
javicho
Tony Ludlow
I changed the black toner cartridge now it says ID error. I've taken it in and out. Wont change
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