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Re: Dish Network "Blue" Smart Card upgrade... Now get...
The solution is usually a simple one and that has been suggested already but I will ask you to try one thing first. Remove the new smartcard and do not put one in. If the receiver still displays a picture and yoou can get to menu 611 run a check switch. After this is performed cancel out of the screens and re insert the new smartcard. Once the system comes back up perform the same steps as you did before with the smart card removed. If this fails you can try the solution they offered which was to update the sofware. There is no reason your software should be outdated if you were using this receiver before the new smartcard but try anyway as it may SOMEHOW work. Using the remote turn the receiver itself off. Allow the receiver sometime to turn itself back on-this could take awhile so plan this when you leave for work or are going to be gone from the house for sometime so you do not get bored waiting for this to occur. If the receiver has not turned back on in 45 minutes or more then the receiver will either need replacing -which i suggest- or they will try to send you a new smartcard if you talk to Cust service. Tell them you want a service call to fix the receiver. While you have them on the phone verify your receiver number and the new smartcard number which is on the back of the card and ask them to send a hit to the receiver. If the receiver has not been associated with the new smartcard or if the smartcard was not loaded with all of your programmming this should fix the issue. Thanks for using Fix Ya.
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There are many reasons it would say this, all of them based on how DISH recognized the combination of your SMART card and receiver number. DISH authorizes the correct combination of your SMART card and receiver so that you cannot just have one or the other and have it work. They may have intentionally disabled your account for non-payment or some other customer service related issue. Your SMART card may be damaged (if removed the screen would read "Please Insert Your Smart Card"). You should contact customer service
If the message on the screen reads, "A cable has been disconnected" it usually means that in the process of trying to find a signal, it could not. The cable between the receiver and the antenna (aka the dish) may have been damaged or cut. The antenna may have been damaged or installed incorrectly. This message is usually only shown when installing a new receiver. If you had an issue and they sent you a replacement receiver, this is more than likely the problem. Make sure that the cable coming from the antenna (usually from the wall or the floor) is plugged into the receivers satellite in, or the triplexer (a silver rectangle with three cables coming out to the receiver) 's in. If the cable is in the right spot (the triplexer's cables that go to the receiver are color coded and marked) and you still have the issue after unplugging and then plugging back in the receiver, the problem was not the initial receiver, and was instead either the continuity of the line to the antenna or the antenna's installation. (Poor or non-existent antenna reception means it was installed wrong or damaged). You would need a technician to solve these problems without more experience yourself.
Hi, Mary with Dish Network Customer Service. The smart card in our receivers, is what allows authorization to the programming subscribed to on your account. They all come with built in smart cards and if they have to be updated beyond that, you will need to get a removable smart card. They look like a credit card and slide into the left front door of the receiver box. Your only other option is to exchange the box itself to one that has an updated smart card. If I can be of further assistance, please just let me know.
Hello Haley_cb, this is Cheri Torres with DISH Network customer service. I came across your post and wanted to see if I could be of some assistance. There are a few steps you can walk through to get your DISH remote addressed to your receiver again. First you want to make sure you DISH remote is in SAT mode, you can insure this by pressing the SAT button at the top left of your remote. If you have insured this, here are some instructions on how to address your DISH remote to your receiver again. If you have any further questions or concerns feel free to post back here or you can also email me at [email protected]
Go to System Info scree. You can do this by pressing the system info button on the front of your DISH Network receiver box. Another way to get into the system info screen is by pressing the power button once and then the up arrow button once on the front of your receiver. If both options do not work you can try opening the smart card door on the left side of the receiver and pulling out the smart card.
Once you are in the system info screen, hold down the SAT button until all mode lights light up.
Enter a number between 1 and 15 using the numeric keypad on the remote.
Press the pound (#) button
Once the SAT button blinks three times, press record.
Note: If successful the number selected in step 3 will
appear in the System Info screen under Remote Address.
Pull the smart card out of the unit and turn the unit off. then turn it back on and replace the card. this should reset the unit. It will take a minut or so for the unit to read the card and aquire a sat signal. If this does not work, simply call Dish network and they can walk you through any other options.
Every couple of years we update our smart cards for our receivers for security purposes and enhancements. If a receiver has not been used within that period of time, when you try to connect the receiver you will get that message stating the smart card needs to be updated. You can call 1-800-333-3474 to order a new smart card. I hope this helps.
I have had similar problem, all you can do is call dish net and explain to them what has happened. They can usually send information through there satellite to your receiver to correct this problem. Your card has not received the authorization codes for your service, Each card has a unique ID that dish net can address from there satellite.
Hi I will be more than glad to assist you in this concern.. Since you did already all the troubleshooting to fix the problem and according to the customer service, just run the check switch and test, that should fix the problem, but it didnt. The blue card that your refering is the g3 smartcard, it started when u insert to the 301 receiver.. It could be a bad smartcard or the receiver is bad, If you have another solo receiver in the house, just to isolate the problem, try to hook up the other solo receiver in the room where the 301 receiver is hook, run a check switch and test to the other solo receiver, once its done check your sat and signal, once its ok, cancel all the way out and it should acquire the sat signal..it will show attention 015 and let it finish the progress until it download the programming guide.. once u got a picture and the problem still exist with a different receiver. the problem is with the receiver and the receiver needs to be replace, if you call on dish network tech support, tell them that you try using another receiver and install to the room were the 301 is located, so that they wont do a troubleshooting again.. that is.. if you have another receiver to test and isolate the problem, but if not request for a service call so that they will send tech to your house.. please feel free to get in touch.
you might have a grounding issue or electrical power. dish receivers need a specific amount of volts, what you can do is take an extension cord n connect it to the rcvr and take the other end of the extension cord n plug it in on another outlet in another ROOM, then see if it powers on , if it does something is wrong w/ the outlet even if u have A tv or other appliace plugged in, if it doesnt turn on then call dish network n get replacement receiver