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Inter-Tel 8622 and 8662 phones won't power up once unplugged

We have about 50 Inter-Tel phones within the system. The problem we are starting to have is if the power goes out or we unplug to relocate a phone, some do not power back up and are essentially dead. Those who know the phones know that all the current and access comes through the data line. This is a random issue but is starting to become more frequent. The Mitel tech stated he was not familiar with the problem. That is was not widespread. Aside from thinking a capacitor might be getting a surge of some sort or after a certain amount of hours these phones just start to go, I'm at a loss. The phone system is just this month 5 years old. We should be able to get more out of these phones. I now have 2 boxes with 11 phones that are gone. In looking at the board I see no signs of broken connections or burns in the paths. Of course I want to get the phones fixed by a pro but also would like to know what we can possible do so this does not continue with working extensions. Thanks.

Posted by Dave Barrett on

  • Rob Pitts
    Rob Pitts Aug 31, 2016

    We have lost 10 phones, all either the 8662 or 8622. All of them after power outages!

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1 Answer

Bruno Gervasi

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We are having exactly the same problem. These phones are plugged into a Cisco POE switch which is plugged into a APC UPS, no way it can be a power surge problem, they are fully protected. We have had phones fail with a normal reboot of the switch. This is more wide spread then you may think. Our system provider tells me they have hundreds of these phones that have failed. It must be a simple fix on the phone since these same phones show up as refurbished. It would be nice to know what component needs replacing.

Posted on Jan 21, 2015

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5 Related Answers

Anonymous

  • 13 Answers

SOURCE: I have an Axxess by

This is set up in the phone system programming as to what the mailbox is and the password. If you are not able to get in then you will need to call a technician.

Posted on Dec 08, 2008

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paul proctor

  • 4102 Answers

SOURCE: Line in use

Hi this problem is more common than you think its caused by the power surge you get when the electric is turned back on you also get this problem due to lightning strike their is absolutely nothing you can do to repair the phone as their are no servicable parts and the chances of getting a new board for the base is going to be nigh on impossible

Posted on Feb 12, 2008

Anonymous

  • 201 Answers

SOURCE: Inter-tel Access

You definitely need to have a local phone installation company come in and help you with this. Axxess system setup and programming is extremely complicated for someone that has not worked with it and it requires specific software to make program changes. If you know the company that installed (or services) the system you should call them.

Posted on Nov 12, 2007

Anonymous

  • 1 Answer

SOURCE: Inter-Tel Axxes phone outside calls don't go to voice mail

I had this same challenge with an InterTel 5000 system. Outside calls going right to the receptionist. My solution: You cannot fix this from a phone, you must open the DB Session Manager, move to Call Routing Tables (this is right above Voice Processor) and move all of your extensions above the "NO MATCH" and "EMPTY" lines on the bottom. Anything below those two lines will bypass the extension and go straight to the main attendant. At least in my configuration it does. See below...
bb752dc.jpg By just moving that last extension "5059" above the "NO MATCH" line, calls will now go to the extension from an outside caller. The trick is to hold your mouse on the pen icon and click several times to activate that line, then you can drag it to where you want. See below...

8e5e1dd.jpg Hope this helps someone?

vandata1

Posted on Mar 11, 2010

iandakin

iandakin

  • 1 Answer

SOURCE: i have a vtech i5853 base and 4 other phones and

sell me your base, mine broke but my phones seem to work. 613 912 1422 ian

Posted on Nov 04, 2012

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