SOURCE: heater pump does not turn on Jacuzzi hot tub 325
Heater operates seperate from pumps. Do the pumps come on? Pressure/flow switch turns on heater, so if the pumps work, there is an issue with the heater element, the flow switch will usually prevent the spa from running at all and there will be an error code on the control panel.
SOURCE: Jacuzzi tub. Runs pump. Turn
What kind of controls do you have? Electronic it sounds like but do you have a model number of the control box under the tub?
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