Magiccard Rio printer is giving error code 24:24

Magicard

• 71 Answers
• Posted on Mar 20, 2008

SOURCE: Flipper Error

Hi There,

Can you let me know the error number?
It should look like '200:??' or similar. This number tells you exactly what was happening before the error occured.

Where exactly has the card stopped when you get the error?
Is the blank side facing up or down?

Here's a few things to check;

NOTE: Later models of the Tango 2 printer has a white Mylar shim fitted to the end of the platen (where it exits the print engine to the flipper unit. This is very easy to fit. Magicard can supply you with this if you need it. This shim prevented the card hitting the card front sensor when it was fed back to the platen from the flipper to print the card back.

Remove the square panel in front of the lid latch (it slides to the back and lifts out). Check that the Black rubber roller is in the center of the card path. Sometimes it can move to the left.

Turn the flipper round by hand. There is a white nylon roller on the underside. This is held against the Black rubber roller by a flat sprung metal plate. Sometimes the ends of the spring can distort if the flipper had two cards at the same time (check the thickness adjuster behind the Black cleaning cassette.

Lastly, is the front fascia in line with the printer's side panels? If the fascia is loose and is sitting higher, this can cause the flipper to jam (the card hits the card exit molding while flipping.

Make sure you have the latest firmware installed. The firmware version is displayed during boot up. It is also printed on the internal test card if you press the test button on the back.

Latest version is currently V2.05. You can download this here.

Let me know if any of the above helps.

Regards,

MC.

SOURCE: Card Jam 02:16 Error in Magicard Rio 2E Printer

Check the front rollers all turn when the cleaning button is pressed with the top open.
Check the front pinch rollers on the thin metal shafts are pulled down onto the cards by their springs. Check that the ends of the pinch roller shafts are retained in the plastic cam followers. The card is not being gripped to drive it back to print the Magenta panel.