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My phone will not power up past the tracfone blue logo screen what should i do??

I have a straight talk phone from walmart it is a zte merit model: z990g and when i turn it on it wont go past the tracfone blue screen.. what can i do to fix this

Posted by jessica wright on


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The below steps will resolve many small issues.1.Power off the phone.
2.Press and hold "Vol+", "Menu", and "Power" key until the phone goes to recovery mode.
3.Use "Vol+" and "Vol-" to move the cursor up and down.
4.Move cursor to "wipe data/factory reset", press "Back" key to select it.
5.Now move cursor down to "Yes - delete all user data" and press "Back" to select it.
6.The data will be erased.
7.The cursor will be on "reboot system now" at the end, so just press "Back" key to reboot the phone normally.
WARNING: All user data will be completely cleared; the phone will be in a factory reset status.So before you reset backup data first!! gud luck!!

Posted on Feb 25, 2013

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  • Michael Perez Nov 20, 2013

    i have the same phone with the same problem but keeps showing TracFone bluescreen, then black then blue screen then black over and again. i tried the above steps but when selecting "wipe data/factory reset" i dont get the "yes" opt. I get in yellow font on bottom alot of program update and verify commmands and then E: failed to open /sdcard/update. zip (no such files or directory) E: signature verification failed Installation aborted

  • MJ Meadows
    MJ Meadows Dec 18, 2014

    I have the same problem except my phone is a Samsung SGH-T528G (GP)

  • Christian Baker
    Christian Baker Sep 27, 2017

    Mine is doing the same thing. I can't get it to go passed the blue screen. Is there a way to get it back on without having to reset the whole thing?




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My screen is blue and won't go past the "A service of TracFone Wireless, Inc." This happened to me 6 days after I bought the phone. I turned my phone off last night to charge, and went to turn it back on and it is still stuck on the same screen. I don't understand. It is now 6 days after I payed my phone bill. It's frustrating because I keep pressing the volume button and the off button but it just resets the blue screen.

Posted on Feb 13, 2014

  • Nameless Jack
    Nameless Jack May 21, 2019

    that is what my phone is doing



3 Related Answers

SOURCE: zte merit z990g tethering

USB charging cable or bluetooth.

Posted on Jan 08, 2013

mobil master

Computer Repairing

  • 14641 Answers

SOURCE: factory restore on a zte merit z990g

Good Morning:

You may try default phone and security code to remove restrictions.
ur defalt phones codes is 12345 or 00000 u can use it
Default 4 Digit user code: 1234 or 0000
Default 6 Digit Security code: 123456 or 000000

Type *#06# at the mobile screen to know IMEI no of your mobile.
send the IMEI no to me and i will reply you with unlocking code.
IF Problem not Solved So
Please New Software install in the Phone Problem will Solved

Posted on Dec 18, 2012


  • 368 Answers

SOURCE: ZTE Z990G straight talk phone SIM card is PUK-locked???


So Please You Go to Service office
and Get the Duplicate Sim From Office Oprater Same Your No Problem will Solved

Posted on Feb 09, 2013

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