You have a bad reciver sorry call dish network they should replace free of charge good luck
Mine did it and i had to unplug it but i lost all of my programing with it
Honestly, dish network has figured your location out and is sending signals to shut down recievers but it turns back on. thus your rebooting problem occurs. Since you bought the reciever in the us and brought it out. they are undergoing investigations of piraters of this certain thing. common its homeland security at every level of technology.
You must ask someone who know electronic and
software.Or go on the forum.
Your unit is overheating and shutting down. Either the thermal sensor is bad, or the heatsink has become disconnected from the processor board. It is hot down there, so the ambient temp now has taken it over the threshhold.
As a temporary fix - put a fan directly on the unit and see if it stays on longer.
Or if it is enclosed in a cabinet - remove it and let it stand in a cool area.
Definately an overheating issue. Find a way to cool it down. Take it apart and clean thouroughly the heatsinks and fans.
Thanks for using FixYa - a FixYa rating is appreciated!!
The power supply has a thermal protection shutdown as well.... however opening that and repairing is a skillset which you may or may not have. Discharging of the capacitors must be done properly to avoid a potentially lethal shock.
Replace the powersupply as a whole if there is any question that you can do the repair.
Thanks!!
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Just so you are aware Dish is in the middle of a card swap, that should be done soon, also your old receiver may no longer be able to communicate with the downlading of the firmware and software updates.
If you're in the Carbbean, you might just be too far from the satellite to receive a proper signal. Your angle will also be different. When the receivers are set up, they use coordinates based on where they are designed to work from. If you normally set it for 32 degrees up in the southern sky, in New York, you would need to compensate for the different latitude in the Caribbean. You could need to set it for 45, 60 or whatever it takes to aim it at the satellite. You're shooting for a little dot in outer space.
For mine receiver the reason was bad DPP44 switch:
http://sadoun.com/Sat/Products/Dishnetwork/Switches/DPP44-switch.htm
It can be inside or outside. You need to check it
Good Luck
Hi there,
can i suggest unpluging all cables,
then turning back on but keeping you finger on the power button, this should reset your system,
If this product is out of warrenty, i suggest taking the top cover off and checking the power running through it using a amp meter, this way you will find out were it is shorting inside :)
Hope this helps matey
Hi,
If the reciever is rebooting continuosly there is some issue with the power supply assembly of it or you once replace the connector svidio cable and please check whether you are using the 7 pin cable or 4 pin cable.
If then issue is not resolved kndly contact your hardware vender and the power chip willl be replaced.
If you already did master reset and removed all cables, and the unit keeps restarting , then you have a defective receiver.
The unit must be taken apart and inspected to find blown components, leaking capacitors or bad solder joints at sight.
If nothing is found it must be tested , starting from testing the power board components.
Check also that you do not have a stuck On button, that also happens.
The best thing to do is finding a local electronic repairer that can have a look at the receiver. This kind of job are not expensive in there.
ViP612/622/722 DVR Support Forum
If you understand DISH Network cabling GIH
I do not think a good local technician will make it worse. If the Vip is restarting itself that is probably a short , not even a blown component.
Unless he has to troubleshoot a faulty IC, shorts and blown capacitors are quite easy to locate.
Good luck.
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Hello,
All experts who cater you problems are pretty good, however there is a limitation in every human specially diagnosing things not at hand. in this case only good advices will work on this matter however it does not solve the issue. There advices that you send back the unit to the vendor is very good.
Thank you for using fixya!
Remember!
We always help and answer your next question even in free forum.
melnavz
Hi and welcome to FixYa,
Almost always on this particular model, it is a firmware/software glitch triggered by hardware issue. A few other ideas you may want to consider:
Offhand I am tempted to think that is has nothing to do with operating outside of regulation footprint, temperature but more of an electrical (supply) issue.
Would appreciate updates on any developments (or even the lack of). Good luck and thank you for using FixYa.
Try the 'soft reset' by holding down the front panel power button for a couple of seconds as opposed to a "hard reset" which is unplugging from the mains for an extended period of time. After any reset, pls run the check switch again.
Interesting development. Curious about the hard drive since your 3rd post 'I can even watch previous recordings' which were recorded in the HD.
Would look forward to your further updates and appreciate the sharing of information.
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Hi there,
try to call the customer assistant of your unit to fix it and ask them to send you a technician to deal with it if it is still on warranty time they will going to change your receiver.
don't try to erase some archive data or reboot the unit because it is not advisable it may cause an additional problem to you.
because sometime the hard drives aren't recognized and what to be re-formatted. Re-booting the DVR usually cures this problem.
hope i gave a you some idea how to deal your receiver.
thanks..
hi there,
we already tried some proposed to do fix your unit and i guess it is still unsolved..
i think your unit have a hardware problem and the only can fix that in your place is a technician try to ask some of your friends if they have know who can fix and open your unit...
but if arranging your unit will cost you much i prefer to advice you to buy a new one with a good model unit.
thanks,
hello there again,
in your situation i suggest you to get a new one of you receiver.
because if you will going to fix it will going to cost you much so better change it than fix with no sure.
as you can see we already try to solved the problem and gave some ideas but we already tried and still it has the same and no changes the problem now of your receiver is in the hardware so better get a technician and ask how much will cost or buy a new one.
hope this one will help you decide about your problem.
thanks,
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Hi there! thanks for using Fixya.com!
I think you already tried your best in troubleshooting. Now, let's do the basic, maybe your receiver is getting too hot? Try to separate the receiver onto its own level on the tv stand. Or you may try to master reset the receiver. Good luck!
Point blank. Its the onboard flash chip. It needs to be reflashed. There no point in trying to get the flash programs, and cables, because its costs the same as another unit if not more. The only way it would be worth it is if your using pirated flash and card.
If it is under warrenty or rented the Dish network can fix and flash remotely. If not they will replace it.
And if you took it out of country then more than likely your card and unit has been zapped. They have 3 measures of security. Level 1 disable the programing on the card. Level 2 disable the unit. Level 3 Unit kill, which will render the unit worthless permantly.
Like I said you took it out of country. Then being that was a big move, and Dish Network cant pin point the location of each unit and it is not at the same position or anywhere near, then they could have disabled it function. That can be verified with the company.
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Are you sure it is rebuting not looking for a signal. I install Dish network all the time. It sounds like it is looking for a signal. You need to make sure the signal is at 85% or better or it will look for a signal all the time. Also is the phone line pluged in on the back that can do some problems because it sends info to dish for updates in your area. You do not need it hookedup unless you buy pay per view shows. I would look at the signal first. Also make sure there is nothing blocking the dish like a building or thick trees. That will block the signal coming in to the dish. You need a claer view from the dish to the sky where it is pointed. I do not think the reciver is bad just the signal.
If you have any questions fill free to ask and I will try to awnser them as you post.
Good Luck
Tryother power outlets, unplugg, hard reset.
If there is a battery on that board... remove it as well as unplugging the unit for about ten minutes... reinstall the battery and power it up
only other thing i have found is to do a cold boot... unplug the power for one minute and restart it.... also if there is power to the lnb/switch you need to unplug that as well
Here is a procedure to try and get your current unit running again. Unplug both of the dish input cables from the back of the unit. Then unplug the power for a few minutes and plug it back in. When it comes back up, run a check switch test, which of course will fail since there are no dish connections. This will clear out the switch matrix in the receiver. Unplug the power again and reconnect the dish input cables. Plug the receiver back into power. When it comes back, run another check switch test, which should work. This procedure will often correct problems with not getting a good signal which in turn can cause reboots.
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It would be wise to just purchase a replacement and then either send the unit in for repair, and then sell it, or just take the loss. Unfortunately some lessons have to be learned. From now on I highly recommend researching products before you by. A must in this day and age. If you need any further assistance let me know. Also please take a moment to accept and rate my solution accordingly.
Thank you,
Lee
The problem is deep inside. There can be 2 problems pls check both
pls rate me
thnkyou for using fixya
have a nice day.
You have already completed all the main steps to try this on your own.
Your receiver is going to need internal repair. you can contact a local repair
service by using our Repair Service search engine on this site
hope this will help you
You have already completed all the main steps to try this on your own.
Your receiver is going to need internal repair. you can contact a local repair
service by using our Repair Service search engine on this site
You have already completed all the main steps to try this on your own.
Your receiver is going to need internal repair. you can contact a local repair
service by using our Repair Service search engine on this site
here is the manual for your reciever hope this will help you
thankyou for using fixya
sorry they deleted the manual from that page but i will give you another link
this is the hardware problem pls dont try it yourself(for your safety). you may injure yourself and people around you many people have got this problem its afactory defect go to nearby repairing shop & let them fix your problem safely
pls pls dont try it we want safety of our fixya customers
dont be greedy just call any repairman and fix it there is nothing in it that you are going deep inside the reciever. it seems like you dont want to repair it. As if you wanted to repair you have called up a repair man. leave all this i am telling you just call a repair man
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This is issue with the chipset (hardware issue), need to take it to service center.
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I own the equipment and because of my current location, sending the unit back and waiting for its return is an inconvenience. Is there any instructions a local tech guy can follow or something he can replace so I can avoid sending this unit back?
After reading all the complains about this same problem unit I regret not buying a 722 :(instead
Forgot to say that from time to time the unit is able to boot and I can even watch previous recordings as long as I don't try to mess up with any serious stuff (like using signal meters, etc). Also, I confirmed this is not a heating issue as I removed the cover and turned on the AC to the lowest temperature and the unit was rebooting like always.
This problem first started when I moved to another building and left the antenna behind. I plugged in the receiver without any satellite cables just to watch previously recorded programs and it would reboot on its own after the program was finished and while trying to acquire a signal.
The problem disappeared for some time after I got my new satellite dish installed. Today I was showing the equipment to a friend and he noticed my access card is different than his, so I pulled it out showed it to him, pulled it in and right there the reboots came back to life and haven't stopped.
Thanks leethedeuce for your comment. I did research the VIP622 before buying it and found nothing but praise about the unit. Unfortunately you would never know about some problems unless you are a very active regular in a related forum or community and the reboot problem I am experiencing is an example of those.
The guy at the end of this thread is saying there are some steps to follow to do the required internal repair of the unit. I would really appreciate if someone could point me where to go to get those specific steps:
http://www.fixya.com/support/t716253-dis...
bunnydawg:
It doesn't look like there is a battery on the board of the VIP622. I even looked underneath the power supply.
Dipu007:
Hehe, I guess you didn't read my posts explaining all the things I have already tried.
Is there some way to see all the answers/solutions posted without having to submit a comment every time?
jyackle5:
It is definitely rebooting. When it happens you can hear the fan spinning all the way to the max speed, also it interrupts whatever I am doing at the moment (if I got lucky I got it to boot during that try). Thank you for your suggestion.
jyackle5:
Right now I'm in the Caribbean. Yes, yes, I know I'm not supposed to receive Dish Network programming outside USA but I didn't want to miss my favorite series just because I'm visiting my family, so I brought my receiver with me and plugged it to a big (6 feet) satellite dish.
Anyway, no snow here, now signal obstructions at all, blue sky, sunny days almost the whole year. Signal quality is at least 70% on the weakest transponders and around 90% most of the others.
bunnydawg:
Regarding the switch test, I tried that earlier and it rebooted while in the middle of the process.
dealt_soul:
It's not pirated, it's a never-opened-before-this VIP622 and I can say it has never been exposed to high temperatures, excessive humidity or tobacco or any other harmful stuff. Always behind a surge protector and Uninterrupted Power Supply. I really don't get why it started failing right after I moved.
Fossildude:
Thanks for your suggestion. I mentioned I tune the AC all the way down (as in lower the temperature of the room to the minimum) without any different results.
How do you do the master reset? Is it the Menu-6-3-Themes-Browse-Tv/Video sequence? If so, already did that, no change.
Benimur:
Thank you for your reply, I tested the polarity of the AC outlet and it is correct and it is grounded. I also tried another source (a power inverter) and the result is the same.
ginko:
Thanks a lot for your advice. I guess I will have a local tech take a look at it and pray he wont make it worse. It costs about $100 to send something this big from here to USA and I am not returning to USA for at least 3-4 more months.
I have confirmed there is nothing wrong at all with the hardware in my receiver, it is a either a software problem or a malfunction with the hard drive. I unplugged the SATA connector from that goes from the hard drive to the mainboard and the unit booted and never rebooted. I was able to perform diagnostics, check signal meters, do the scan switch procedure. The unit never rebooted while the SATA drive was unplugged.
I will reconnect the SATA connector and try to force a format of the internal hard drive and see what happens. I will report back about this.
fixer1950:
Thanks for the tip but thats not a problem at all. With a 6 feet dish I have no issues getting a very strong signal.
Back to the main topic. I plugged the hard drive to my computer and wipe it out. Plugged it back to my receiver and it detected it was "corrupted" and formatted it. It worked perfectly for about 8 mins and then back to the restarts.
So it seems IT IS a power issue after all. Looks like the receiver is not getting enough juice to supply power to all the components.
As a test, I'm feeding power to the hard drive from my computer's PSU and the receiver hasn't restarted for more than 1 hour and I did all the stuff I did before to try and get it to reboot.
I will report back later tonight.
techie2050:
Thank you for your suggestion. It is not about being greedy or not wanting to pay a repairman so please don't jump to conclusions. If there was a decent repairman here, one that I could trust fix the equipment without making it worse, it would have been already repaired. I know it is difficult to believe but trust me on this, been there, done that.
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Anyway, I bought the VIP722 and I'm going to send this one back to DishNetwork and sell it on eBay as soon as it is repaired.
Thank you all for your suggestions, specially the ones who really read through all the comments to truly understand the problem.
Sending it back to DishNetwork.
You must ask someone who know electronic and
software computers or go to the forum.
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