Media buttons along top, power button, power indicator, and mousepad lights lite up as soon as AC power cord plugged in, without having to press power button at all. Nothing else ever happens, HD spinning but is never accessed, just stays this way until I power it off. HD access light never shows activity. I had this problem last summer, and as per instructions on HP's support site, I removed the battery and AC power, held the power button in for a few seconds, the reinstalled battery and AC power cord. Everything worked fine since. Same symptom, but procedure doesn't fix it this time. Tried several times, let cool, left power and battery out overnight, etc. Just did a major file backup to DVD, but there is still some critical data on this machine.
Hello Atty
I understand that your Notebook is not powering on. Your Notebooks , that is dv2120us is having a manufacturing defect. So HP accepted that the Notebook will be serviced under the plan "One Time Service Enhancement" . Even if the Notebook is out of warranty your Notebook may be serviced. For more information log on to the chat support .
.http://welcome.hp.com/country/us/en/contact/chat_1.html
They will assist you with the details and the procedure, how to send your Notebook to HP for service.
A blacked-out screen doesn't necessarily indicate a broken monitor.
If the computer has run out of charge or is in hibernation or sleep mode,
if the screen is too dark, or if the display cable has come disconnected from the motherboard, the screen may appear black or fail to turn on.
To fix a blacked-out laptop screen, troubleshoot the screen settings, check the LCD connector and see if the computer is awake and receiving power.
Touch the touchpad or move the external mouse to see if the computer is asleep or hibernating. If the computer fails to respond, press "Enter" on the keyboard.
Press the power button if the screen remains black.
Confirm that the power indicator light, found at the front of the computer or above the keyboard, is glowing solid green or blue.
Confirm that the power adapter is plugged into the computer and into a wall outlet. Confirm that battery indicator light is glowing solid green or blue.
Hold down the "Fn" key. Press the up-arrow to see if the screen brightness increases.
Some computers also use the "F6" or "F7" keys to increase screen brightness.
Hold down the power button for 10 seconds to turn off the laptop.
Remove the AC adapter from the computer, close the screen, and then turn the PC over.
Slide the battery latch to eject the battery. Pull the battery out of its compartment.
Turn the computer back over, open the lid, and insert the edge of a flathead screwdriver or other flat, solid object beneath the bezel above the keyboard.
Wedge the edge of the keyboard bezel off of the top cover.
Work your way along the edge of the keyboard bezel to loosen it.
Pull the bezel off the laptop.
Trace the cable coming from the laptop screen to the connector found beneath the bezel. Reconnect the display cable to the motherboard if the cable has come loose from the connector.
Line up the tabs on the bezel with the slots along the top of the keyboard. Insert the right edge of the bezel into the gap above the keyboard, and then push the bezel back in place.
Turn the computer back on. If the laptop screen is still blacked out, connect an external monitor to the video port on the side of the PC to confirm that the video card isn't defective.
If the external monitor works, the LCD screen could be broken.
If the monitor doesn't work, the motherboard or video card might need to be replaced.
Hope this helps
A blacked-out screen doesn't necessarily indicate a broken monitor.
If the computer has run out of charge or is in hibernation or sleep mode,
if the screen is too dark, or if the display cable has come disconnected from the motherboard, the screen may appear black or fail to turn on.
To fix a blacked-out laptop screen, troubleshoot the screen settings, check the LCD connector and see if the computer is awake and receiving power.
Touch the touchpad or move the external mouse to see if the computer is asleep or hibernating. If the computer fails to respond, press "Enter" on the keyboard.
Press the power button if the screen remains black.
Confirm that the power indicator light, found at the front of the computer or above the keyboard, is glowing solid green or blue.
Confirm that the power adapter is plugged into the computer and into a wall outlet. Confirm that battery indicator light is glowing solid green or blue.
Hold down the "Fn" key. Press the up-arrow to see if the screen brightness increases.
Some computers also use the "F6" or "F7" keys to increase screen brightness.
Hold down the power button for 10 seconds to turn off the laptop.
Remove the AC adapter from the computer, close the screen, and then turn the PC over.
Slide the battery latch to eject the battery. Pull the battery out of its compartment.
Turn the computer back over, open the lid, and insert the edge of a flathead screwdriver or other flat, solid object beneath the bezel above the keyboard.
Wedge the edge of the keyboard bezel off of the top cover.
Work your way along the edge of the keyboard bezel to loosen it.
Pull the bezel off the laptop.
Trace the cable coming from the laptop screen to the connector found beneath the bezel. Reconnect the display cable to the motherboard if the cable has come loose from the connector.
Line up the tabs on the bezel with the slots along the top of the keyboard. Insert the right edge of the bezel into the gap above the keyboard, and then push the bezel back in place.
Turn the computer back on. If the laptop screen is still blacked out, connect an external monitor to the video port on the side of the PC to confirm that the video card isn't defective.
If the external monitor works, the LCD screen could be broken.
If the monitor doesn't work, the motherboard or video card might need to be replaced.
Hope this helps
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Called HP. This is in fact a warranty issue just as you said. They are going to fix it for free! Thank you very, very much!!!
After being told that my computer was out of warranty and that I'd have to pay $20-$30 for a recovery disc, I found this website. I called back and asked them if there were any other options and
I was also told that there is a one time service enhancement on this model number.
I am grateful to have found this information here otherwise they would have gladly charged me for something they shouldn't have.
Thanks.
Exact same as above, except HP is not covering the issue for me.
:( basically said it will be a 400 dollar fix, even though the chat tech also said it is a KNOWN defect.
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