I have an KDL 40XBR4, 9 mos old. It has started intermittently displaying duplicate pictures like a very bad ghost image; this sometimes goes away when we turn the tv off and back on, and sometimes not... I am connected to cable and it makes no difference whether the box is on or not ; it also does the same when running a dvd player. The tv is connected thru a panamax power manager and I have disconnected it and tried connecting it to the wall plug directly as suggested by Sony, however no change. All connections are tight and cables new. Sometimes while watching the tv, it will suddenly go black with a slight purple horizontal lines on the left side. Of course if I call a repairman, it won't do it when he's here.... Any suggestions?
Since this set is still under warranty, DO NOT open it up at all. That will void the warranty. Your best bet is to report the problem and request service. Request that this service be scheduled for a few weeks out and try to see if there is a pattern to when it occurs. For example, does the problem seem to occur most often after the set is on for a while? Any information that you can provide to narrow down the conditions when the problem occurs will be helpful. Please report this as an intermittant problem. Even if nothing is intially found, if the problem becomes more regulatr after the warranty period has expired, it should still be covered.
Keep us posted,
Dan
1,527 views
Usually answered in minutes!
×