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Candy Crush Saga won't connect to Facebook to sync

Myself and many others are having problems connecting to Facebook on Candy Crush Saga to sync game and send receive requests on mobile devices. I am on iPad and others are on Android devices and other ios devices. I have ios 6.1, but have had it for a week with no problem connecting to CCS at all. Previously I had ios 6 and had no problems connecting. Many people are having onset of this problem in the past few days. My device and many others continued to connect fine until yesterday, then suddenly CCS won't connect to Facebook. Problem: CCS connects to Facebook on the initial splash screen. Click play to go to game board, and then get the red x at the bottom right of the screen. It tries to reconnect repeatedly, but never reconnects. These things I have done: 1) Wi-fi connection is excellent. I even reinstalled my router, no help. 2) Uninstalled and reinstalled CCS and Facebook app, did not help. 3) Went to Facebook settings on device, CCS *IS* allowed to use Facebook. (Slider is ON) this did not help. 4) Uninstalled CCS again, this time through the Facebook app. Reinstalled CCS app. Did not help. This issue is HUGE. More and more people are reporting the issue by the hour.

Posted by sherrifb on

  • 8 more comments 
  • sherrifb
    sherrifb Feb 18, 2013

    Thank you. I have tried the wi-fi fixes as I stated above. I think this is a Facebook and/or issue. I posted my question there too.

  • info49215
    info49215 Apr 06, 2013

    I've tried un-installing both and nothing seems to work. Sooooooooo frustrating!!

  • Faith Hines May 08, 2013

    I am not able to connect either, i have tried everything I can think of.

  • teresa garza May 26, 2013

    candy crush wont down it stays at 3 percent

  • Patty Evans Jun 09, 2013

    I'm having problems with it staying on to play and it will not connect to facebook It goes back to the main screeen Tried all that is listed and I have all the requirements.

  • kathleen mihalyak Jun 24, 2013

    been stuck for weeks at 3% frosting

  • Vickie Neuman Feb 19, 2014

    so far the only thing I have found to help is to reboot or power off and then back on. Ihave an iPhone 5c, up to date.

  • Janice Henderson Newton

    I am having the same problems as everyone else and I to have tried everything.Can't get it on my phone or Tablet.Why can't anyone fix this!!!!!!!!

  • Patricia Craig
    Patricia Craig Jul 14, 2014

    I did have success updating on my last episode but this time updating did not work!

  • Elizabeth Boyce
    Elizabeth Boyce Dec 17, 2016

    Having the same problem, won't connect to fb



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I never could connect on my android 2.3 phone, but then I read something online about needing to uninstall and re-install the facebook app on the phone... the facebook app came with my phone, and my phone would not let me uninstall it! I WENT TO THE GOOGLE PLAY STORE AND SEARCHED FACEBOOK. When it came up, it had the option to update my facebook app, so I updated it, after that CANDY CRUSH CONNECTED TO FACEBOOK NO PROBLEM... go figure... my phone has automatically updated the facebook app several times, but the candy crush app would never connect until I updated the app manually using the google play store... Bizare!

Posted on Jul 13, 2013

  • shasta gay Sep 05, 2013

    oh u r sooo awesome!!!!!! been tryin to connect mine for like 3 weeks was flippin out! saved MY LIFE

  • Renee Parent
    Renee Parent Oct 14, 2014

    When I look at play store it just says "installed" next to facebook. How do I update it?



Ivaylo Kostov

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Candy Crush Saga Game Online look at

Posted on Dec 27, 2013


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  • 1 Answer

SOURCE: how can I connect my tablet to wi-fi

on your settings go to wi fi settings turn it on

Posted on Apr 06, 2012


  • 457 Answers

SOURCE: I'm trying to connect my Kindle 3 to my wireless

Four reasons come to mind that may prevent you from connecting:

  1. Wi-Fi Passwords are case sensitive. Please check again if you entered the password with proper casing and you did not put any extra white space in front or behind. I know, this sounds annoying, but it is really the most common cause for connection problems.
  2. Give your network a unique SSID. This is the network name that shows up in the list of detected networks. Default names like LINKSYS can be troublesome if a neighbor one block down the street happens to have a router from the same company.
  3. Some routers have a MAC address filter as a security measure, limiting service to devices specifically whitelisted. If your router is set up for this, add your Kindle's MAC address to the list of permitted devices. See your router's configuration under Wireless > Wireless MAC Filter. You can check the MAC of your Kindle from its settings page (press HOME, MENU, select SETTINGS, see paragraph headlined "Device Info".
  4. There are twelve different standards for Wi-Fi transmission collected under the hood IEEE 802.11. The four most dominant transmission modes are called a, b, g and n. They differ in radio frequency, modulation method and data rate. Kindle supports the two standards IEEE 802.11 b and g only, which is not really a problem because all wireless routers I ever encountered support one or both of these, too. However, the Linksys N-series can be set up to use 802.11n exclusively, not allowing for b or g connections. In the router menu Wireless > Basic Wireless Settings (Manual Setup), make sure the network mode is configured as "Mixed".
Please add a comment to this solution if one of these items resolved your problem. If you suffered from a different issue I did not think of, it would be nice to drop me a line, too. Other people will benefit from any experience you made.

Posted on Jan 15, 2011

Marc Fillhart

  • 13 Answers

SOURCE: I had bought an ipad

there were some random wifi issues with ipads early on but the most recent updates through itunes have corrected those. So best thing would be to connect to your computer and make sure its updated. if that doesn't work, may be a range issue, they dont have the longest reception.

Posted on Apr 01, 2011

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Candy Crush Saga Customer Service Call-1-8O5-225-6690 We are 24x7 Service Provider Call Now

So my neighbor had an issue connecting her kindle fire with CCS and Facebook. It kept saying cannot connect to the kingdom. So what I did was uninstall the app from her kindle and then went under settings for the kindle. Then I clicked device and clicked allow installation of applications and turn it on. Then go the website and click on CCS. It will take you to another page and there will be a click button for download for android click it. After 30 secs it will show at the bottom start download and once it gets done go to the downloaded section and click on it. It will give you the option to install it so install it. Finally go to the app section on the kindle and instead of the cloud area click on device. There you will find it and once that gets done click on it to load it. Finally click connect to facebook and that's all there is too it. I know that's a lot to take in so take it one step at a time.

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