Epson 4490: where'd my "film" option go?

You need to install the correct drivers that can be found here: http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?oid=58611&infoType=Downloads

Open Epson Scan and select Professional mode. Turn off the Auto Thumbnail option. Leave the target size As Original and then do a preview. Once the preveiw is complete in the preview windows draw a marquee around the area you want to scan and select scan.

did you properly close the scanner lid? these type of errors do usually occur when you unproperly close the lid wherein light passes inside causing it to reflect on the document that you are trying to scan

try to uninstall and reinstall your printer software

There are two lamps with this model. One in the base for reflective and one in the lid for negatives and slides. If the base one is going out then it will be trying to use the one in the lid. You must remove the white document mat from underneath the lid to expose this lamp so it can scan your negatives.

Please make sure that the option cable on the back of the scanner is seated properly.
You may need to trash and re-install the drivers.
To get the most recent driver compatible with your operating system, please log on to epson.com and go to the drivers and support page.

its a lot more accurate if you have the holders, you can run into problems. you can order the part from epson or
an epson service center like us.

thanks adi

you need to clean of reflection glasses of lens so if you are handy on it then take off fron scanning glass and take out glasses and clean the out with clean cloths.
and put them back.
note: if you are not aware of it please do not mess up with them because it will be more annoying.

good luck
please rate all answers.

Hi,
So you've completely ininstalled. Now you should download and install nCleaner, and do a Clean System, and then a Clean Registry. Now:
Download and install the latest 4490 driver software from here:
http://esupport.epson-europe.com/ProductHome.aspx?lng=en-GB&data=+ab4PwTTw7cRmkks+y0Lel8FKCE2A3PV7yPoa5gsU002FboU003D

The Epson Copy Factory Update may be of some use to you also.

Hope this helps

Chris (ziraffa)

I've not ever seen "square" 35mm slides. By definition they are a rectangular positive film in an outer square "mount".

If you have a truly square piece of film then it is not a 35mm slide. You may have to use settings other than those for a 35mm film but these would be I don't know.

When were they taken (approximately)? What brand of film? Are they in a cardboard "mount?