My digi 002 rack isn't connecting to my computer all the firewire cables are connected the sample rate light is on and the green light in the back of my rack is lit up but when i try to run protools it says Unable to locate Digidesign Hardware. Make sure yout Hardware is connected and turned on. Click "Ok" when the hardware is ready. I tried deleting all my files and restarting my whole computer back to its orginal state and reinstalling all my protools programs I have even tried getting a new firewire card and cord but nothing has worked Is there anything I can do to get it back running?

use the 7 or 8 output n bak to same input

Hi
First thing to do is a hard reset. Merely unplug the power cord for 4 hours, then power up again.In order to dissipated the remaining current stored in the memory and disconnect all unit connected.

Regards:
votit

Try the other port on the 002. If that doesnt work, I recommend trying the 002 on a computer that does have 400 to see if it will connect then.

If it doesnt, then you may have a couple blown firewire chips inside your 002. It happens, and can be fixed.

probably too late..but the internal power harnesses go bad on the digi oo2. I bought mine from sweetwater and they sent me a new harness for free.

good luck

clean the ribbon cable connection on the dc power harness with contact cleaner. i had the same problem. this fixed it.

If you are using a desktop comupter, you will need any 6-pin to 6-pin connection. If you are using a laptop, you will need any 6-pin to 4-pin connection.

Is your firewire cable good? Sorry, I know this is obvious.

easy. Your clock got screwed by one of your audio programs in you system. It Happens when sample rates are mixes up. Leave your digi 002 on it does not set itself other than the factory sample rate setting when primarily switched on, which will remember its last setting if mixed up in an attempt to recover. Leave it on turn your system on. Then turn your system off. Not the digi. just your pc, mac. The software utilizing the previously screwed up sample rate will or should be reset. thus resetting your digi 2 to its factory 44. If it does not work check your software settings for any audio software set as default to run when pc is started ans make sure they are set to play back 44. Never turn your pc off when a program using your digi faulters.

Reinstall the driver with the unit dissconnected. Check to make sure your version of OSX is stable with your current version of Protools, especially if youve done any software updates.


Keep me posted.

Please help this guy and me too. I had the same problem. I emailed digidesign but cant get a good answer. I hpe this shit is not broken. I just bought it 2 years ago.