Was cooking stir fry on my Cooke and lewis hob and the hob next to the one I was cooking on cracked up badly nothing touched it, nothing spilt on it. Engineer came out and whirlpool say it cracked because of impact basically calling me liar. What can I do? Pls help?
Try pushing the - (minus button) for more than 3 seconds and see if it unlocks. If not contact them here:
http://www.us.schott.com/hometech/english/contact/mail_form.html?mail_model_type=WSS_Contact&mail_model_id=965044006&referer=/hometech/english/products/ceran/index.html
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This job has now been replced free of charge as the service engineer said it had sustained an impact and Scott ceran who make the glass state on their website it will sustain an impact. So
I too have a C&L ceramic hob that just developed a single crack all the way across the hob. Passing through 2 element areas. No obvious sign of impact. Will need to be replaced. Is this covered under warranty?
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