I trust you have seen this FIXYA Link:
Datalogic KYMAN reset Questions
It deals with a 'hard reset' (that you have already tried) but there is other info in that Link that may be of help to you?
IF all else fails here is a Link for repair service (I KNOW ~ I KNOW)...
http://www.datalogic.com/eng/products/healthcare-retail-other-solutions/mobile-computers/memor-x3-pd-636.html#service
SOURCE: Datalogic Dragon D101
You could use a ps2 splitter cable to connect both the barcode scanner and the keyboard to the pc. You would also have to use the correct scanner codes to ensure that the scanner is configured properly. Alternatively, you could try connecting the scanner with only the ps2 to usb and miss out the extension cable to determine if that is the problem. If the scanner is a ps2 wedge scanner, it will need reprogrammed with the correct scanner codes for usb.
SOURCE: Datalogic QS6500BT barcode scanner and 2D codes
Usually some symbologies are disabled at default.
i think you need the manual and scan the barcode to enable it for scanning.
the links is:
https://easeofaccess.scanning.datalogic.com/public/marketlit/Send.aspx?file=R44-2816A
it's chapter 6-191 or page 279 in pdf.
you have to begin with scanning "Start" en end with scanning "END"
becarefull with printing this page and not the whole manual. there are 336 pages.
good luck
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