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Did you get any answer ? I am also looking for a replacement foam pad, because I have the exact same problem, the foam desintegrated !!! And the trouser press is like new otherwise!
To troubleshoot something like this.
1. make sure it's plugged and the outlet is working.
2. Is it getting hot? If not, either the heating element is burned out or not getting power.
3. If it is getting hot check the steam ports for calcium build up (run straight vinegar through it)
I never saw an iron with a retractable cord . The cover would have to be large enough to accomodate the cord and the heat from the iron could melt the cord. Are you sure it supposed to work like that?
It could be broken but it could also be jammed or clogged by some dirt or water. My first answer would be to get a new one. but if you dont want to throw it away you should take it to a recyling store.i know that is getting rid of it but it is not exactly because you still remember it.
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