HP PSC 2355 All-In-One InkJet Printer Logo
Posted on Feb 10, 2009
Answered by a Fixya Expert

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HP PSC2355p all in one, cannot use scanner, error messages,

I have tried to reinstall after talking to support, re installed a dozen times, cannot get it to work get error 1310 when trying to run driver, managed to get it to print but now wont scan, driving me mad, an easy solution is needed, please, all i want to do is scan, support is not albe to solve this
HELP !

  • Anonymous Feb 24, 2009

    printer will print but it won't scan. Help!!!!

  • Anonymous Feb 24, 2009

    same problem

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1 Answer

J. Van

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  • Master 1,738 Answers
  • Posted on Feb 09, 2010
J. Van
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Windows Vista provides a basic set of scanning drivers, also referred to as Windows Image Acquisition (WIA) drivers, that you can use as an alternative to scan a document when you cannot scan using the HP drivers.You can still scan with one of the following methods:
(Click here) workaround

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Editing text

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