Suddenly the keyboard stoped responding. The windows operating system is booting up fine but cusror is frozen on middle of the windows welcome screen and doesn't move. I tried every thing even trying to go to setup screen to choose safe mode using F2 or F12 but when I go there no key is working. Tried connecting the notebook to another external keyboard but that didn't work either. Please HELP, the laptop is only 2 yrs old and I am surprised to have this issue. Please tell me what should I do.
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Re: Acer Aspire 5100 Keyboard Not Working
this is a common fault in the acer aspire 5100 series, also in few other series, 3102wlmi, I have it here. same issue as you. I ordered a new keyboard for it but Haven't tried it yet. unlikely to solve the problem. I beleave the issue is on the motherboard.
Touchpad and keyboard are dead on my 3102 also. I will try the new keyboard on Thursday and get back to you if it solved the problem.
possibly the only fix that can be performed at home is to replace the whole board, most computer repair shops will also just replace the motherboard.
it will require a close inspection on the motherboard, have you already contacted acer? I think the price of a new motherboard at www.acerparts.com is around 200-500 usd I haven't checked myself.
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I would say its probably because either the keyboard is bad or the cable from the keyboard to the motherboard needs to be reseated.
You can always try to keep pressing the F8 key as soon as you turn on the laptop and see if you can get it to go into the boot menu. If you do then you know the keyboard is fine, you can always go into safe mode and choose a system restore back to the last date the keyboard was working properly.
Give it a few tries and if you can't get it to go to a boot menu then the next best thing to do is to turn off the laptop and then take the keyboard cover off. Once you have it off then go ahead and unscrew the screws that are holding in the keyboard. Take out the keyboard and then go ahead and put the keyboard back in.
If you do this and it still isn't responding to any keystrokes then the keyboard is bad and would need to be replaced.
You need to unload the USB drivers for the keyboard and let windows find them again at restart. How does a novice do this? It's not hard. Go to Start, Control Panel, System, Hardware, Device Manager, Keyboards. Right click on this and select uninstall. Reboot your machine. If the drivers are not corrupted they should load fine, if they are corrupted then Windows will ask for the original operating system disk.
All this assumes that your keyboards are electronically working. This last holiday season alot of people brought in their Logitech - Target specials that no longer worked. Seems that if you insert the batteries backwards once the keyboard no longer operates (mouse OK). Never checked in to it too deep.
Do you get video at least?
Do you get keyboard during POST? (Try turning the system off, turn it on and keep hitting F8 until you get to a windows boot selection screen)
Does Windows boot all the way up but you just cannot interact with the laptop? Try plugging in an external mouse/keyboard/speakers, or remove it from the docking station if it is attached to one.
If you get keyboard/mouse before windows (able to move up and down the boot selection screen), then Windows may just need to be reinstalled for some strange reason.
If you still aren't getting anything, the motherboard may need to be replaced.
first of all u have to re install windows( operating system)
before inserting the windows cd u have to plug an external keybord and mouse and start the system.
boot from cd and continue.
the laptop keybord and mouse could be unusable anymore.
you possibly have a spyware infection, (like a virus)
if you reboot and have the same problems, then try booting into safe mode, if keyboard still locked up, try using an external keyboard (to test your system), if the external keybard works then it may just be that your keyboard is broken (and needs replacing)