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Acer Aspire 5100 Keyboard Not Working

Suddenly the keyboard stoped responding. The windows operating system is booting up fine but cusror is frozen on middle of the windows welcome screen and doesn't move. I tried every thing even trying to go to setup screen to choose safe mode using F2 or F12 but when I go there no key is working. Tried connecting the notebook to another external keyboard but that didn't work either. Please HELP, the laptop is only 2 yrs old and I am surprised to have this issue. Please tell me what should I do.

Posted by Samer Feras on


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I this problem too and used a plug and play keyboard, but the laptop keyboard keeps getting stuck, and i need to know what to do about that?

Posted on Jan 28, 2010



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this is a common fault in the acer aspire 5100 series, also in few other series, 3102wlmi, I have it here. same issue as you. I ordered a new keyboard for it but Haven't tried it yet. unlikely to solve the problem. I beleave the issue is on the motherboard.

Touchpad and keyboard are dead on my 3102 also. I will try the new keyboard on Thursday and get back to you if it solved the problem.

possibly the only fix that can be performed at home is to replace the whole board, most computer repair shops will also just replace the motherboard.

it will require a close inspection on the motherboard, have you already contacted acer? I think the price of a new motherboard at is around 200-500 usd I haven't checked myself.

Posted on Feb 09, 2009

  • Ekse Feb 09, 2009

    acer laptops are really poor quality.

    I got my first acer back in 2003, acer aspire 1522wlmi. the laptop broke down every 10 months. the vga board was replaced two times ones under warranty and 2nd time I had to pay for it myself.

    then I sold it.

    acer aspire 3000 and 5000 series atleast have this fault in common with the keyboard and touchpad, who knows what other faults they have.

    Really poor quality, maybe a plan to keep the company in business by having the customers buy new parts or new laptops ever year or two?

  • jesvsm Feb 09, 2011

    I suppose I may have just been lucky, though I've managed to have my laptop last over 6 years without many problems at all. But I've finally hit the same problem. Was browsing websites when I thought my computer simply froze. So I tried to restart the computer only to find out there was more to the problem than that. Hoping its just a loose connection or something, but I'll find out



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