Hi! The issue with the attachment may be easily rectified. http://www.bissell.com/faqs/?c=282&sc=3329875&cid=ccsocial http://www.bissell.com/service-centers/?cid=ccsocial
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If you continue to experience difficulty, you may want to have a qualified technician at one of BISSELL's Authorized Service Centers inspect your machine. Here's a quick link to assis to in locating one in your area.
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