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Sandra Posted on Feb 11, 2013
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I have an HP notebook. I was on Skype with a friend when suddenly it froze showing green colors on the screen. Nothing would un freeze it so I opted to turn it off through the power button. After turning it on it gave me a choice to start Windows normally or in safe mode. I chose start Windows normally and then it would take me back to those options, so I chose to start up with safe mode and everytime I choose the safe mode option it hangs on "windows loading files" ive left it for hours it won't load. I went into BIOS and passed the hard drive/memory test with no errors. I also tried to restore it in repair f8 but it also gets stuck at "Windows loading files". I don't have the recovery CD I'm waiting for it i n the mail. But I can't wait much longer.... is there any way I can fix this problem without the recovery CD? ?? Thank you

1 Answer

Brian Sullivan

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  • Computers & ... Master 27,725 Answers
  • Posted on Feb 11, 2013
Brian Sullivan
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Step 1:
Restart your computer repeatedly tapping the f8 key to enter safe mode while the screen is black once in safe mode where the only things working will be your keyboard and mouse allowing you to attempt to repair your computer
If done properly the user should get to a screen similar to the below screen. Select the option for Safe mode command prompt only Windows Advanced Options Menu
Please select an option: Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt Enable Boot Logging
Enable VGA mode
Last Known Good Configuration (your most recent settings that worked)
Directory Services Restore Mode (Windows domain controllers only)
Debugging Mode Start Windows Normally
Reboot
Return to OS Choices Menu Use the up and down arrow keys to move the highlight to your choice. Select safe mode with command prompt then type in chkdsk/f/r which will scan for and and attempt repair of bad files and bad sectors on hard drive You should have no input while chkdsk utility is in progress any input might further damage your computer also Use the System File Checker tool (SFC.exe) to determine which file is causing the issue and then replace the file. Type the following command and then press ENTER: sfc /scannow The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.

4 Related Answers

Anonymous

  • 65 Answers
  • Posted on Jan 07, 2009

SOURCE: Windows failed to start !...

Hello

You seem to know a bit about computer so I will give you a good detailed solution which might be of help. READ CAREFULLY

ASSUMPTION:

I guess that the main issue here is that your hard drive might be corrupted. I am also afraid that you might have erased or repartitioned your computer on a previous occasion if the recovery is not working. Please not that the Acer 5920 you mentioned has an automated system recovery system saved on to your hard drive. Did you by any chance Reformat the whole thing when you got the laptop? Because if thats the case and you removed the EISA partitions there is NO WAY you are going to get the recovery to work.

SOLUTION 1: USING RECOVERY CD's or DVD's

If you backed your system up when you first bought it and you created the CD's DVD's boot from them and recover the system that way. I am afraid that these will erase your C drive and will restore it to the original state when it was at time of backup. BEFORE all this you need to recover any data? In that case do the following:

1. remove the hard drive if you have important data.
2. Put it in a hard drive enclosure (which plugs in USB) and hook it up to another computer XP or VISTA doesn't matter both should work fine.
3. Then backup the folders you would like to make a copy of onto the hard drive of the other computer.
4. Then connect it back to the laptop (obviously make sure that when you remove and plug in this hard drive the laptop is off). And perform the recovery.

SOLUTION 2: If still all the above doesn't work.

If you do not need to backup anything there is no need to do the first 3 steps but you will need another computer

1. Do steps 1 to 3 above to make sure that you backup everything at least
2. Go to my computer on this to which you connected the drive computer Format the hard drive of the laptop (Making sure that before this step you backed up all the important data because you will lose it!)
3. Perform full format (this will take a while) and format it as NTFS, while formatting see if you can hear any funny noises. It could be a good sign that the hard drive is out. During format you should almost hear nothing. if you hear a repeated CLICK CLICK CLICK CLICK CLICK type of noise. Get another hard drive and repeat the above 3 wsteps
4. Get hold of an XP or VISTA installation disk according to what you had on laptop
5. Go to acer website and download all the drivers for the laptop you have and burn them on CD. If you already have a driver disc of the laptop you can skip this step but make sure that you have everything you need on it
6. put hard drive back in Acer 5920
7. Boot from the installation disk XP or VISTA. HINT KEEP the SAME OS if you had XP install XP ... if you had VISTA install VISTA
8. When it asks for serial number look underneath the laptop and key in the serial number from the fancy label you have underneat. It should be a 20 numbers and letters separated by (e.g. xxxxx-xxxxx-xxxxx-xxxxx-xxxxx)
9. Follow instructions and perform a full install
10. Now install all the drivers you have on that disk. These are like small programs. Install one after the other until you install them all. Reboot when asked to reboot... Do not choose reboot later!
11. Phew by now you should have a laptop working again. Isntall office antivirus and antispyware software and GET BACK the data from the other machine.....


CHEERS

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tbirdfan1

Michael Thomas

  • 3056 Answers
  • Posted on Feb 17, 2009

SOURCE: Windows failed to start !...

if you had the recovery disk it would not clear the c drive it would just set it back to when you got it but the programs would still be there this computer i a,m on know had trhe same thing done to it and i was able to recover it without losing any info if you can get into bios and set it back to defaut or fail safe options you may be able to get going from there

Anonymous

  • 2 Answers
  • Posted on May 08, 2009

SOURCE: My Toshiba L300 satellite pro wont load up

USE A BOOT CD AND RECOVER THE FILE AND MAKE SCAN VIRUS

rapidshare.com/files/51117041/ERD-2007.rar


IF YOU HAVE SATA DISK DISABILITATE SATA IN BIOS... TRY....

Anonymous

  • 6771 Answers
  • Posted on Jun 27, 2012

SOURCE: some problems in laptop

Have the hard drive tested for issues, from your description it is the harware that is causing the problems.

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