I had worked with the duplexer previously, but has now begun to fail. Do I have a bad duplexer?
Here is a copy of the 13.12 error troubleshooting steps from the service manual.
1. Press the HELP ( ) button for
detailed information about
clearing the jam.
2. Press the UP ARROW( )
button and the
DOWN ARROW ( ) button to
step through the instructions.
3. Check the paper width and
fuser delivery sensors
(PS106, PS108) and verify
that the sensor arms move
freely. (See "Location of
printer switches and sensors"
on page 336.)
4. Check the inside of the
duplexer for scraps of media
that might have torn off when
a jam was cleared.
5. Replace the media-size
sensor (PS106) and fuser.
See "Location of printer
switches and sensors" on
page 336 and "Fuser" on
page 162.
6. Turn the power off. Remove
the duplexer and turn the
power on. If the error
message persists, replace
the DC controller PCA. See
"DC controller PCA" on
page 181.
7. Replace the fuser (PS108).
See "Fuser" on page 162.
8. If the error message appears
frequently, see "Paper-path
troubleshooting" on
page 295.
SOURCE: error code 57.70 on HP 9500 color printer
What is the code? This unit does not have a fan in the duplexer nor for the duplexer. The 9500 has a fan housing but there was never a fan put in by the design team. Give the code and I look it up to see the problem.
SOURCE: Duplex Option not installed error
Welcome to Fixya
Double check the settings first. See procedure below:
1. Go to your PC's Print dialog box and click on
Properties.
2. Click on the Printing Shortcuts tab, and select
Two-sided (Duplex) Printing from the drop-down menu.
3. Select Automatic from the Print on both sides
drop-down menu. See pic below:
You may try to install the patch for duplex printing. Please see related issue.
Thank you for using Fixya!
If you need further help, reach me via phone at https://www.6ya.com/expert/elixirjose_00375ea24bd8141b
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