Hello
One of our machines keeps saying ink low replace colour cartridge but we only ever print in black?... Why do we need a colour ink cartridge and do we have to install a new one. Will it work without the colour ink....
SOURCE: want to print only in black
search through your manual for grayscale options... this is usually code word for black and white...
I’m happy to assist further over the phone at https://www.6ya.com/expert/norman_d2fa496dce30c65d
SOURCE: Changed black ink cartridge. Closed machine up.
Hi,
I am sorry, however this error is no related to print head. So, why did you replace print head?
This error means "Ink Detection Waste Ink Tank Full"
You need to replace the ink pad and reset the eeprom counter to 0.
You could try to reset it :-
1. Printer ‘on.’
2. Press: “Additional Functions” button
Press “Scan” button
Press “Copy” button
Press “Scan” button
3. Now it says, “Service Mode / #1 SSSW.
4.
Keep hitting “+” [which is the right arrow]; it will go through #1 to
#11 (Date/Time), then “Service Report,” and, lastly, “Test Mode.” Then
hit “Set.”
5. Now you will have another set of selections. Keep
hitting “+” [the right arrow] to go from #1(DRAM) to #8 (Printer Test).
Then hit “Set.”
6. When it finishes some sort of function, “Please
Wait” will be replaced by “-8-2+” Then hit “+” and it should then say
“-8-3+” and you hit “Set.”
7. The screen should now say “EEPROM Clear.” [You may need to press “Set” then, to get to the next step? My notes aren’t clear.]
8. Option 0 should be “select ink count.” Press “Set.”
9. Press the “Stop/Reset” button.
10. Press the “On/Off” button.
11. Wait for the printer to restart.
You could have the complete service manual from :-
http://soft-manufaktura.ru/manual/hp/mp390sm.pdf
You need to have acrobat reader to view the file.
Let me know,if needed further assistance.
Hope i helped you.
Thanks for using ' Fixya ' and have a nice day!!
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