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When you press the operation switch do you hear the motor clicking or trying to operate? If not you need to determine if you have power going to and through the operation switch. These motors usually have an inline circuit breaker that will need to be located. Some of the circuit breakers automatically reset themselves and some have a small button on the side that will pop out when tripped. Once you determine that you have power to the motor and it still does not work then you more than like have a bad motor and will need to manually override the motor to bring the awning in. The awning should have a manual crank that will allow you to connect to the center eye of the operating gear and manually close the awning. I have attached the installation and operating instructions for your awning. http://22.214.171.124/pdf/3307901.011.pdf