A few days ago the scanner function stopped working. Now, the whole thing is dead. I have tried taking out the plug and trying to start it -- nothing. The machine is correctly plugged in. It is protected by a Belkin, but we have no outages or power surges. It is not that old, and is not used excessively. Up to now it has been the best printer I have owned.
Just to tell you:
1. I checked that the HP was still on the computer. Result: affirmative
2. I unplugged everything relating to the HP and reset. It came back to life!! Copies and prints fantastically again
3. Still cannot get a response from the Scan function. Tried everything, inc HP troubleshooting. If you have any ideas on this you will be great heroes!!!
Thanks for help so far -- at least we have a 50% functionality
[email protected]
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Usually answered in minutes!
Try connecting directly to the computer first. See if it is still listed in the computer software.
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