Purchased this in sept. 2012 from QVC for almost 500.00 and it always had problems with the brush turning.....but now it wont turn at all......for an animal dyson it sure doesnt work well on pet hair either always getting stuck on brush.....brush will not turn and it makes it almost impossible to vaccum....just scrapes my floor....what do I do with this piece of crap that cost me sooo much money?!?
I agree. My store stopped selling Dyson 8 years ago. Before you toss it out, take it to your local vac shop for diagnosis. They can repair it or take it on trade for a quality vacuum cleaner.
SOURCE: Dyson DC07 Vaccum - brush will not turn
Hi.
Your Dyson has A clutch unit this engages the brush roller when you pull the handle back to vacuum.
Check the clutch control knob which is at the bottom left side of machine looking from the front.
It should rotate to drive position when handle is pulled back.
If it doesnt turn the knob by hand to drive & try the machine.
If you still have no brush rotation after doing all this then UNPLUG machine from mains supply.
Now lay machine on its side & remove the sole plate, This is the cover over the brush roller.
Turn the 3 plastic screws to unlock postition & lift sole plate off.
Now try to yurn brush roller using your hand. It should turn freely if it is difficult to turn look for any foriegn object obstructing the roller.
If no obstruction found then remove the brush roller from the machine & check the bearings in the ends of the brush roller one or both may be siezed up if they are then new brush roller will solve the problem.
If bearings are good then either the clutch is faulty or the second belt which goes clutch to motor has snapped & will need replacing.
It is difficult to fully explain the clutch removing procedure,
But there are service manuals available for these repairs at this site
http://dysonmanuals.llc.nu/
SOURCE: DC 07 BRUSH BAR DOES NOT TURN BELT OK
Stand vacuum up and with it plugged in. Rotate knob between carpet and bare floor and back 5 times leaving it on carpet when finished. Rotate vacuum back from upright position and lay vacuum on the floor, rotating it onto its side. Turn vacuum on.
SOURCE: Dyson DC14 Brush Bar won't turn
You don't need to take it for repairs, I just corrected the same problem on the phone with a tech. Have the head on your lap, make sure the end nearest the little belt has the rounded side of the bar facing you. The squared off end faces towards the machine. Place your left hand pointy finger under the bar (the 2 inch bar next to the little belt) and lift up, while finessing the loose end of the bar into place, with the rounded part still facing you. Then it sort of snaps into place. Now, replace the face plate. In the upright mode, starting at the carpet dial, switch the dial back and forth between carpet and bare floor, ten times. (the tech actually referred to this as re-setting the vac. LOL) Plug the vac in, incline the hand, and start. It should work. It didn't for me the first time and made a horrible sound. That meant I had to go and repeat the process again, but lo and behold, IT WORKED! When in doubt, call the tech and don't let them get away from you; have them stay on the line until the problem is resolved.
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