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Suspect that the rubber boot that runs all around the edge of your freezer door is deformed, allowing warm air to seep into your freezer. You will see where your temp sensor is located by clicking into the site of a parts supplier like ShopJimmy.com and pulling up their photo of the guts of your unit.
Hi, first make sure the switch is not in the clean position but to on. If it is in the on position and the water is circulating over evaporator plate and is running back into the water sump tray and compressor is running as you stated then check to make sure the hot gas valve is not letting hot gas leak through during freeze cycle, the way you can check is after start up wait about 5 minutes and check the temp entering the hot gas valve and the temp on the other side of the valve if temp is the same then valve is bad. The next thing to check is the refrigerant level this only can be done by adding service valves and weighing out the charge to see if it is low, if low then there is a leak. The freeze cycle is as follows. The compressor, fan motor and water pump are all operating and stay in a freeze cycle until the evaporator thermistor reaches 6.5 deg F. That signals the control board to place the unit into a harvest cycle.
There could be over 50 things that will not let that machine make ice so help me out. when in freeze mode is compressor running, is condenser fan running, is water pump running, check condenser coil to make sure it's not full of dirt if so blow it out, cut machine off if water sump tray is full of water and you can still here water coming in at all check water flote to much water coming in all the time will not let water freeze. Fell evaporator plate while running if warm to touch could be hot gas valve letting hot gas in to plate in freeze cycle. you need to call a service company
I don't have the service manual for this model without having to purchase one but I have a link to Whirlpool Service Manuals which is very much the same when it comes to diagnostics. There are several reasons that may cause this problem as you described. They are water control valve sticking causing warm water to continue to flow over freeze plate and stopping ice production. A defective condenser fan or a very dirty condenser coil. Link to Whirlpool 15 inch and 18 inch Ice Maker Service Manual Link to a site where there are information and answers for most model ice makers HERE You can contact this person at the bottom of the page, Thanks Sea Breeze
When a refrigerator slows down ice production it is usually the result of poor air-flow through the evaporator coils. The poor air-flow is due to ice build up on the evaporator coils. The ice build up happens because the unit is not defrosting properly or the evaporator fan is not running at full speed.
To answer your question "Can an Ice-maker tube freeze?" Yes, they can and do freeze but when they do freeze that is caused by a defective inlet water valve that is leaking water by when it is supposed to be shut off. It can freeze if some one set the temp control to MAX cold. Additionally when they do freeze and the Ice-maker cycles the plastic hose on the back of the unit pops out of the ice maker tube and each cycle starts porting ice maker fill water on the floor.
This may sound odd.. but. Perform a manual defrost by removing the freezer contents and directing a fan into the freezer compartment for just over 2 hours. (Makes a water mess so do not leave it unattended) The return the unit to normal service and after 8 hours start watching the amount of ice produced. (Should be normal for 2 days!) If after 2 days the ice production slows again you have an automatic defrosting problem that is causing the ice build up on the evaporator coils.
If you need any more assistance please include your complete model number in any future responses.
Do you hear the machine cycling like normal but just not dropping? Could be the hot gas solenoid. If you never hear it trying to drop that could be anything from a dirty condenser to dirty plates to bad ice thickness control. Run some ice machine cleaner through it and blow the condenser out.
First check the switch and make sure it is not in the clean position. Check for compressor operation. if the machine is in the clean position the compressor will not run and form ice.
Your refrigerator isn't defrosting. When you melted the ice on the coils in the freezer you might have noticed a glass tube with a wire going into each end this is your defrost element that is probably bad. If it tests out good then your problem is either in the defrost thermostat, or the motherboard that tells your fridge when to defrost.
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