I can't get the radio to play at all but the recorded song play just fine
1) Go into the settings menu, go to FM settings, and make sure the FM Region is set for United States. If you are outside the US, change it to "World"
2) The radio might initially be set for Pause - to test this, turn to a specific radio station that you know you get, and press up on the clickwheel. The "block" icon underneath the radio station should now change to a play arrow, if indeed it was on pause.
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