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Throw your RCA TV out the highest window available. Every Phone number for service reroutes you to another wrong number or website that can't help you. I finally got a number for corporate headquarters--just to get a replacement remote for the 6 month old one that stopped working--- they actually did send me a new one. IT DOESN'T WORK! Worst customer service ever, RCA products have gone to hell and warranty is meaningless. Boycott and tell everyone you know not to buy their **** products. Drive them out of business so they stop stealing people's hard earned money.
Yeah, I've wasted all morning messing with this. My personal outgoing message keeps reverting back to default. I just got off the phone with RCA and here's the fix for that part of the problem. Go into "Configure Out-Going Announcement" (page 23) and then select "personal," This finally made it stay there. The number I called for help is 1-800-511-3180, or 1-866-285-4651. Good luck!
As bsmither said, how voice mail is accessed is very dependent on your phone company and how they've set things up. They would be the best place to ask about any problems you're having there.
As for programming the voice mail buttons on the 25204, I was confused by that one as well until I finally figured it out. Specializations aside, they're just speed dial buttons, and are programmed in exactly the same way as the ones along the right side of the phone. RCA could have documented that detail better than they did.
In my case, with Vonage, I just programmed the buttons with the numbers for the lines that they're associated with. When they dial and I'm connected to the voice mail system, I'm prompted for my VM password, which I then enter manually.