As a matter of fact Radio Shack does carry a replacement antenna and many other parts. However, many of the franchise stores don't realize this. Next time you're in there tell them to type: 12421475 into their pos system and see what it says.
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The Sangean ANT-60 comes with an adapter that lets you clamp onto the existing antenna on your S350. Using this adapter and the clip provided will be a good enough connection.
The S350 does not come with an external antenna connection port for a 1/8" mini plug antenna so this necessitates the use of that adapter and clip.
Radio Shack does provide a volume control cleaner that you could gently spray to clean the contacts, but you may simply have a defective knob. (The first S350DL I bought had a defective volume control.) Don't hesitate to call Eton Customer Service either.
I hate to say this, but I've become a little wary of buying radios at Radio Shack. I have a suspicion that occasionaly radios that are returned get "recycled" back into stock rather than sent back to the manufacturer. I had to return 2 radios directly to Eton / Grundig after getting back to back defectives at RS.
The radio is analog with a digital display. Mine displays off all the time, you can try turning the other switches on it just slightly. Just move them a tiny amount. This seems to correct my problems. Heat is also another factor with these things, they drift all over the place.