- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
I was missing screws and I contacted Dorel at 800-295-1980. (email at [email protected] if you prefer.) They were very helpful and mailed me the whole kit of screws at no charge. I provided the model # with my address. No hassles. Great customer service.
I have the instructions, and all the bed parts, however I would NOT use this bed. Even when properly installed, the side rail slips down, causing risk for the infant for strangulation & suffocation. If you search this section, you will see that a child died October of 2008 as a result of this bed. She is working on a recall. This bed should be recalled.
I just purchased this crib from craiglist for my daughter and future grandson. We broke the plastic track assembly on the lower left front. I just now called the customer service number and they are sending me the complete assembly and when I told her it had one stripped out bolt, she is including a complete hardware package. Didn't cost me one penny! Now that is true customer service!!!!! This is for the 3 in 1 sleigh crib, Model No. DASE5009. The customer service number is 800-295-1980. Their hours are 8am - 5pm est M-F. Hope this helps!
I have a Dorel Asia 3-in-1 Convertible Sleigh Crib, Model # DA1615B3, I emailed the company at [email protected] and they emailed me the full instructions. If you have the same make & model, I would be happy to email you the full instructions. Hope this helps everyone.
God Bless You All!