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Unfortunately, it doesn't look like Canon supports this scanner under Vista. Check if the Windows generic TWAIN scanner driver will work. The Canon software won't work. If the generic driver can be installed, then you should be able to acquire scans in Paint (File > Import from Scanner or Camera), Windows Fax and Scan (New Scan) (some versions of Vista) or Windows Photo Gallery (IIRC it works like Paint).
I hope this helps.
Cindy Wells (Canon wants you to upgrade. I have a different scanner that isn't officially supported past XP and the generic driver works fine. Unfortunately, you can't just use the XP driver in the compatibility mode due to the lack of signed drivers that are required in the 64-bit OS)
You need a 64 bit driver for your sound card so that you can install it in windows vista 64 bit operating platform. Visit the product website and obtain the 64 bit version of its driver for windows vista.
I suggest emailing lexmark and telling them u need a disc for a Lexmark X2550 printer. Maybe tell em yours didnt come with one when u bought it and be firm...or you can continue to try and download it from the internet.
My Canon PIXMA MP500, purchased in mid-2006, came with the (then) ScanSoft OmniPage SE2 software on a CD. The PC had WinXP Installed. I had no use for the ScanSoft it so I made no effort to install it. Fast Forward: Two PC crashes later, July 2009. Using Win Vista Home Premium LOST, important WinWord document file, only a hard copy available. I tried to recover, scanning the "Xerox" copy. The SE Version of OmniPage was very complicated but I succeeded in producing a replacement *.doc file.
It appears that newer editions of WinVista contain the right printer drivers for this Canon Model.
1. sound driver
2. microphone settings in volume control applet
3. tap test (tap the area around the microphone and see if eg Sound Recorder picks it up)
4. external microphone
If you get to step 4 before you get anything then your problem is one of missing or damaged microphone.