Besides head cleaning, make sure that you have the appropriate paper selected. For example when I print out a photo on the plain paper setting but I am using photo paper, I get horizantal lines. When I switch to photo paper, it prints solid without the lines.
Hi, Most Inkjets have maintenance software installed in the computer itself where the printer is attached. If you would like to try, please click on Start/Printers and Faxes/ A new window will pop up where your Canon Pixma MP500 will be shown. Right click on the Canon icon and left click on the Properties. A new window will pop up. See if there is any Utilities or Maintenance Tab. If none, try clicking on Printing Preferences. Another window will pop up. Normally this is where your Maintenance Option is displayed. Clicking on the Maintenance (sometimes they use Utilities) Tab, a list of maintenance options will be displayed. Pls follow the on screen instructions. They icons represent the action you would want done like head cleaning, alignment, roller cleaning etc. Clicking on the icon initiate the action. Should you still need a copy of the User's Manual, it may be downloaded from www.usa.canon.com Hope this be of some help to you. Pls post again how things turn up. Good luck and kind regards.
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Thank you for trying to help me. I went through the steps you indicated and was able to clean the print heads. But I still have the same problem with the pictures I'm trying to print. I'm wondering if it might have something to do with the pictures themselves. They were taken by someone else and I'm not sure what kind of digital camera he has.
I sure appreciate the try, though. Your instructions were very easy to follow. :-)
Hi I have the same problem, with horizontal lines, I have tried cleaning, deep cleaning, head alignment etc none seem to work. I just seems to be the cyan colour when I do the nozzle check, all other colours are ok.
Regards
Lisa
Same problem. I did a bunch of the "maintenance" steps (head clean/align, roller clean, etc.), but then it occurred to me that I had the problem only on the glossy paper (not on the plain paper I accidentally printed on at one point). I went into the print set up and switched the paper type from "plain paper" to a glossy type like I was using and the problem was fixed!
Good luck!
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