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Sometimes the tape is stuck on the head . Open the door and try to pry off the tape from the head with a thin instrument . Power up the unit and usually it spits out the cass. This worked for me many times.
I got the tape to eject by removing the battery from the camcorder, putting it back on so that the tape would go back inside the camera. Then I had the tape eject again. Several times the tape would not be ejected but I repeated my steps until the camera released the tape.
The way I can get a tape unjammed on my Sony camera is to remove the battery, plug the camera into the AC charger that is plugged into the wall outlet. Then power the camera on, wait a few seconds. Then unplug the charger from the outlet, wait a few more seconds (camera still in "on" position) and then plug it back in. I have used this method at least 3 times to get the camera to release the tape.
More likely the loading gears are damaged. When you open the outer door and the latch triggers the motor to release the tape compartment. When the gears are not in good condition, it will move up partially or none at all. The remedy is repairing loading gear mechanism. You will have to rely on your local camcorder repair technician for this job. -James. For further assistance by email, go to www.camerarepairjapan.com
Several things could be happening...the tape is backwards, upside down, inverted or just wrong type since it closes without it. Next check to see on the inside if something is jamming the tape. While it closes without a tape there could be something that jams when a tape is inserted.
I had a similar problem with an older panasonic camera. Mybe you have tried this, but opening the door and pushing up on the tape. Push in and use enough force but don't try to break it. Try pressing different spots. Sooner or later the motor might start moving it up. Just a though, it worked for me.