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It is limescale. Basically your steamer takes water and boils it dry and turns it to steam. Any minerals like calcium in your water is left behind as rocks or flakes.
It should be descaled once every couple of years. You can do it fast with a product like CLR, or overnight with white vinegar. Fill it up and leave it, next day, turn it on and get it hot, but not boiling. Turn it off and leave it to cool. Empty and rinse 3 or 4 times.
If it were left on its possible that the element that heats the water has burned out think blown light bulb have your Mr Test it with a ohm meter to see if the circuit is open
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