Question about Sony Cyber-Shot DSC-P7 Digital Camera

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My Sony Cybershot lens is not retracting!!

I dropped the camera accidentally while the lens was out, now it won't retract. I think the lens hit the floor first so now its stuck. It tells me to turn on and off the camera again and again. The album and viewing picture works but not the camera. When I do turn it off, It makes this little noise like it's trying to retract the lens in but then gives up and turns off. What can I do? how much will it cost to fix?! thanks!

Posted by Faye Saechao on

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sivaram vasudevan

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The lens block needs a replacement and you need a good service center for this job. We can help you in spares supply. Do let me know as this is an expensive spare part. Sonyspares

Posted on Jul 31, 2007

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This is a delicate operation but you can try this: tap the camera lens up on a towel over a hard surface (counter top or floor) while you expect the lens to retract as in turning off. It may be enough jarring force to get cams back in the helix that moved the lens. Hit it hard and flat. IF that doesnt work, try tapping the lens down while it tries to retract. I have heard that people get so frustrated with it that they slam the camera lens up on a desk and that fixes it!

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Lens will not extend when turned on message on screen lens error


Hi,

This error indicate that focusing ring got stuck or jammed due sand, dust or may be due to external shock caused by dropping the device.
  • Try compressed air. With a fine tip blow off gun around lens barrel. It should remove all dust and sand. Turn the camera on this will solve the problem.
  • You can gently bump the camera to try to free the focusing ring.
  • You can try to turn camera ON at the table (facing it to the ceiling), don't put camera down face to the floor when opening.

If motor is running but lens won't retract sometimes lens would slip off with the gear or break off a tooth in the gear when it gets dropped. Try to gently move the lens barrel around with the finger and see if it is moving, but if tooth or gear is broken lens will move once or twice then it will stuck again.

Else your camera need to be disassembled to get at the focusing ring at Service Center.

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Hi,

Canon E18 error shows when the lens gets stuck while trying to extend.
  • This error indicate that focusing ring got stuck or jammed due sand, dust, may be due to external shock caused by dropping the device. try compressed air. With a fine tip blow off gun around lens barrel. It should remove all dust and sand. Turn the camera on this will solve the problem.
  • You can gently bump the camera to try to free the focusing ring.
  • You can try to turn camera ON at the table (facing it to the ceiling), don't put camera down face to the floor when opening.
If motor is running but lens won't retract sometimes lens would slip off with the gear or break off a tooth in the gear when it gets dropped. Try to gently move the lens barrel around with the finger and see if it is moving, but if tooth or gear is broken lens will move once or twice then it will stuck again.

Else your camera need to be disassembled to get at the focusing ring at Service Center.

Thanks and have a nice day

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Hi,

Its seems lens got stuck in the barrel due to external shock caused, Try out following steps-

  • If motor is running but lens won't retract sometimes lens would slip off with the gear or break off a tooth in the gear when it gets dropped. Try to gently move the lens barrel around with the finger and see if it is moving, but if tooth or gear is broken lens will move once's or twice then it will stuck again.
  • You can gently bump the camera to try to free the focusing ring.
  • You can try to turn camera ON at the table (facing it to the ceiling), don't put camera down face to the floor when opening.


Else contact Olympus, your camera need to be disassembled to get at the focusing ring at Service Center .

I hope this will solve your problem

Thanks..!!

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1 Answer

Casio Exilim EX-Z60 won't turn on


This happened to me too, fiddle with the lens as its obviously stuck. Don't be too rough but try to figure out if it is slightly bent.

You will only be able to this if the lens is sticking out a little, enough to get a grip.

Good luck

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The same exact thing happened to me when I accidentally dropped my camera on the ground. My dad actually fixed it for me. I cannot exactly remember what he did, but I know this can be fixed! =]

He did something with the lense, not sure, I wish I could remember!

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yes me too! one side of my lens hit the ground and is stuck. it wont come out and my camera also automatically turns itself off once i try to start it. i think you shoudl go get your lens fixed...mines stuck and wont go in or come out

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I did the same thing to my camera (twice) and I just took it back to the place where I got it. Since it was within the 6 month return period- they let me exchange it for no charge.
They told me that when the camera hits something while the lens is out, it knocks the lens out of its groove, which is why you can't get it to retract.

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DMC-FX8


If the lens is jammed in the out position you can try holding the camera firmly and tapping/hitting it against your hand with the camera on. The lens should then retract. If this doesn't work or if you are afraid of dropping it (do it on your bed, that way it doesn't hit the floor if you _do_ drop it), you can drop it on a wood/firm surface from an inch or so up and it should retract the lens. This solution ONLY WORKS IF THE LENS IS JAMMED.

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