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Question about SanDisk Sansa e260 MP3 Player

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Screens Broken and need to know how to get computer to read it

The sansa is technically getting read by the computer (b/c it is under device management) and when i called the tech support it said i had to get to the settings w/ a broken screen and change the "ms" something to read the sansa. what do i do?

Posted by Jonathan Howard on

  • Jonathan Howard Jul 31, 2007

    Yes, reformating the sansa would be fine. The mp3 player still works if i can reformat the player and put music on it I think that the "music setting" is what starts on the main menu screen so i could just play the music w/o having to use the screen.

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Anonymous

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Kind of hard to navigate to the correct screen if you can't see the display. What are you trying to accomplish? I don't believe the screen is replaceable on this player, which means it's not really useful for anything other than a data storage device now. I could maybe help you get your computer to recognize it, but you'd probably have to reformat the device and you would lose anything that's on it. Let me know what you're hoping to do with it.

Posted on Jul 31, 2007

  • Anonymous Aug 01, 2007

    OK. UMS stands for USB mass storage. bsically it means that cyour computer will recognize the device as a hard drive once you've formatted it to UMS mode.
    Go here: http://www.sandisk.com/Retail/Default.as...
    download the firmware updater for your sansa.
    once downloaded and save on your computer, connect your player, open 'my computer', right click on the device, select format, set to FAT file sytem if allowed, select quick format. Start.
    After formatting, disconnect player, power on, give it a few minutes to reboot, re-connect and then open the downloaded firmware updater. Follow instructions and select UMS if it asks you.
    That should at least allow you to see the device in WMP and put music on it. You're on your own for navigating to the music!
    Rock on.........

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If your CD is damaged, you can obtain a replacement from Sandisk.

To enter Recovery Mode, turn off your device, ensure the HOLD switch on top is slid to the right (towards the headphone jack), connect the cable to the device (not the computer yet), hold down the RECORD switch on the side, and connect the cable to a USB port on the computer.

If this does not solve your problem, you will need to re-install the firmware.

Try using the Sansa Dispatch to upgrade your firmware. If this does not work, we may need to manually update the device. This is kind of technical and (in most* cases) voids the warranty.


[*in this instance, the word "most" is used to denote "all".]
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Update your USB drivers?

You could try putting the Sansa's in MSC mode.
Depending on your Firmware there will be a USB option under settings (Under USB it might be on Auto just select MSC)
OR you will need to
1)have the player on (but not plugged in)
2)push the HOLD switch tot he right (towards the REC button [see orange in the hold slot]
3)HOLD DOWN the |<< rewind button (keep this held down)
4)plug the cable into the Sansa (assuming the other end is in the USB port)
Wait till you hear it detect it..

If it still does not..

CHECK the Device Manager to SEE if their are any unknown devices under USB unplug the Sansa
Delete the unknown and try steps 1 thru 4 again.
If you do not know how to get to Device Manager then you will need the help of someone who knows these types of things to show you or look this up on the internet.
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