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Check to see if the actuator is lifting up. sometimes these freeze and won't lift the arm that releases that grinding blades. It is in the back panel behind the ice bucket. Remove the bucket and hit the light switch. Then hit the ice actuator flap on the door and see if the little "stirrup" looking thing jumps up. There is usually a clicking sound when it lifts. it could be frozen or just bad.
This is an ice freeze up in the mechanical release mechanism. Leave the door open for a few minutes. But if you are impatient like me, warm the area with a hair drier for about 20 - 30 seconds, and you should be good-to-go.
its just partially defrosted, ice chunks are up inside and through the unit, keep using the hair dryer,, also , once its defrosted completely, Look for a small leak , thats whats causing your problem in the first place
In some cases, living in an area with extreme humidity, the ice dispenser door can stick open ( a small flap in the chute that delivers ice into the glass). This can cause a problem. The grinder in the dispenser sounds like it is frozen. Try using a HEAT GUN (hair dryer) on a low setting to defrost the dispenser DO NOT TRY TO MELT THE PLASTIC! Or a quicker solution, Unplug the refrigerator and pour water thru the dispenser CAN BE A MESS try to catch in a bucket or pan. Remove the dispenser from the door clean and dry as necessary and reinstall.
Try using cube ice to see if this helps. The occasional cup of cubes will dislodge stuck ground ice in the dispenser.
ABOVE ALL BE CAREFULL THE GRINDER CAN CUT YOUR FINGERS OFF. ELECTRIC SHOCK IS A DANGER AS WELL.
There should be a solenoid behind the ice bucket that moves an metal arm on the ice bucket to move the crush teeth away for cubes or keeps the crush teeth in place for crushed cubes. Bad solenoid, bad wire at the solenoid, broken solenoid/mechanism piece, bent arm, no power from dispenser to the solenoid are -some- possible trouble makers.
Also the solenoid that controls the crush/cube function is probably frozen. First, pull out your ice bucket. On the bottom of the bucket is a long metal rod the runs all the way to the back wall of the freezer. That rod runs into a little square hole in the back of the freezer. The hole is about 1 and half inches square. Just put your finger in there and see if the solenoid plunger moves up and down easily. If it doesn't move, then it is frozen. Just hit that area with a hair dryer and it will release. If it moves easily, then make sure that the the rod on the ice bucket is seated in there properly