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You have a thermostatically controlled heat release ice maker. Any number of issues can cause a failure to "dump" the ice. The harvest is started when the thermostat closes. A motor rotates the ejector fingers which are at rest in the 2 o'clock position. The ice maker operation will stall until the heater releases the ice from the mold. After the cubes are ejected into the ice bucket, the water valve will refill the mold with water to begin the next cycle. Lack of ice dispensing could be a failed thermostat, heater, motor or switch contact withing the ice maker module. You could simply replace the ice maker and save the expense of the service call.
it's gonna be either the water valve or the gear shaft in the ice maker. replacement ice maker $130.00 water valve $40.00. gear only comes in with module $90.00. low water pressure from plugged water filter can cause this or if a reverse osmosis system is hooked to it. 40 pounds or more is reccomened for the valve to work properly
Most ice makers have a wire bar that senses when the ice bucket is full. The bar lifts up when new ice is made. The ice maker determines if the ice bucket is full by lowering the bar back down after the ice drops into the bucket. If the bar hits the ice cubes in a full bucket, the ice maker shuts off. If the bar drops all the way and dosen't touch ice cube, the ice maker continues making ice until the bucket is full.
So you likely have one of the following problems:
1) The wire bar is missing or bent. Check to make sure that when the bar is pushed up, the ice maker stops making ice. Most bars will 'click' into the up position so you can shut the ice maker off. Push the bar up until it clicks into the up position and wait overnight to see if it makes more ice. If there is no wire bar over the ice bucket, that is your problem.
2) The switch the wire bar is connected to is malfunctioning. If you push the wire bar up and the ice maker continues to make ice, this is likely your problem. You will need a new ice maker unit. Try Appliance Parts Pros or EBay for a new unit.
I'd like to help you but you will first have to provide some additonal information. First off, did it ever work? Not sure what you mean when you refer to the 'part that goes down to release ice just stays down".. are you referring to the arm that shuts off ice making when the bucket is full? Please provide this information so that we can get your ice working again..