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Welcome to FixYa! Hi Sally, this is Max the expert that selected your problem to fix. If you find my solution helpful, I'd like a rating of "FixYa" with a comment so that continue to improve my customer service. Now to the issue, Sally.
You don't really need the "special" cup that came with your rice cooker. All of the rice cooker makers recommend a ratio of 2:1, that is, two parts water to one part rice. So using a regular measuring cup, as long as you maintain the ratio, you will have perfect white rice.
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All right, this can be a bit confusing. IF you still have the cup that came with your Rice Cooker, use it to measure your rice. Then, inside the cooker there are lines showing how much water to add based on how many of the Zojirushi measuring cups you used of rice. THAT's simple.
IF you DON'T still have your Rice Maker measuring cup you will have to use a 3/4 cup U.S measuring cup. This equals the same amount as the rice cooker cup. For each 3/4 cup of rice you use, add that many cups of water. If you use 3/4 cups of rice twice, then add water to the 2 line.
In other words, a rice cooker measuring cup equals 3/4 cup of regular U.S measuring cups.
Hope I didn't confuse this too much. I hope this helps and if it does, please let Fixya know by rating my solution. Good luck and happy cooking!
I have a Toastmaster 3 cup rice cooker but think the ratio would be the same.
Long grain white rice - 2 rice measuring cups - water to 2 cup line = 8 (1/2 cup) servings
3 rice measuring cups - water to 3 cup line = 12 (1/2 cup) servings
Long grain brown rice - 1 1/2 Rice measuring cups - water to 3 cup line - 6 (1/2 cup) servings
For fluffy rice: After cooker shuts off, allow rice to stand for approx. 15 minutes, covered, before serving.