I dropped the camera while on, and now the lens is stuck. When turned on it tries to move the lens but can't. I opened the camera and tried to move the lens but wasn't able to see anything stuck. Any ideas on where to look or what to do?
Both lens have a little play in them. While moving each lens around slightly, blow some air from your mouth, not from a can of compressed air in between the lens to dislodge the dust, dirt or sand that might be causing the problem. It worked for me.
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hi...The transmission system that moves the lens in and out has a problem with it's gears. There is most likely a gear or an actuator that has fallen out of alignment and is getting stuck at a certain point as the lens comes in/out.There is some disturbacnce of the lens arrangement that is preventing the lens from coming in/out.Any of these symptoms above could trigger the camera to shut itself off to protect itself from further damage. thank u rate me!!!
Its called the shutter.I had the same problem, It might be that a gear is stuck. Mine worked when I did this, might save you a lot too. Hit it with your hand, not to damage the camera but goal is to move the stucked gear in position again.
I posted and looked around more online- I found this, did it and it worked! I just held camera with lens upright and used my left thumb and applied pressure when turning off with right thumb.
"I have dsc-w70 with lens stuck out . When you turn it on , you will see
a message turn the power off . I've just fixed this morning without any
tool and it took only a second . When i turn the power off with my left
thumb , i used my right hand to squeeze the lens with little push it in
, it will be back to the right position it should be . My camera is
working great now like before . Do not affraid , hope everyone can do
it . Good luck ."
Try re-charging your battery or you may check your memory stick. If the cause of this problem is by an accidental drop of the device, then may be you suspected right on the lens. It may cause dis a line of gears... ^_^
apparently i have some bad news , its the lense which is misaligned or broken in terms of gears, the thing to do turn on the camera and make sure that lens is out and then LIGHTLY tapp on the lens the direction of which you feel that the lens is not equal legnth to the outer ring > place that looks uneven
Same problem guys!!! LENS HAD GOT STUCK - ABOUT ONE THIRD OUT after a knock. After lots of playing, and tapping and batteries in and out tried the whole twisting and pulling thing whilst turning off and on.
After a few minutes it came free and whole lens popped out. I then had to twist the outer part of the lens to straighten that up and allow it to fully retract. Works a treat now!
PS Tried the Sony online chat support - useless!!!!
This is what I found out on this and how I fixed it. This is all relative to my camera. What I found out was the view finder has a small detent which rides in a groove. When droped or bumped it falls out of the groove. To fix this I had to remove the lens assembly and realign the view finder guide. I was a fairly simple procedure.