Question about Hotpoint HSS25GFP Side by Side Refrigerator

1 Answer


I have a 99 kitchenaid(model KSRS2FGBL01) side by side that no longer gives me water.My red light was on for a while, then went green(no one will admit to resetting light, so not sure how it went back to green).So I replaced filter, turned water back on,nothing happened. I was sure that at 1 time,when using the water, it would have a click sound as if the unit was activated to disperse water. Now I hear nothing.Water isnt even going to ice maker. Is there another reset switch im missing, pump fuse blown, or .....? Im baffled.Hopefully you can help me. Thank you for your time

Posted by louis jenkins on

  • louis jenkins Jul 30, 2007

    Later I found that the ice maker is working, but still no water for drinking.I push the handle and hear nothing electrical .Under the door, I see where the water hose connects,I unplug it and hit the handle again(ive heard that sometimes the water can freeze in the door ),still nothing.Anymore great ideas would be again very helpful. Almost there.Thanks again.



1 Answer

Tracy Farrell

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Master
  • 331 Answers

Your fridge utilizes a "dual coil" electro-mechanical water valve inlet system (the water from the wall is hooked up to it). One coil for the Ice Maker, the other for the chilled water. The chances of both valves failing at the same time are slim to none... and slim just left town. First, verify your filter installation. Remove it completely, 1/4 turn left and pull. Then reinsert it fully and lock it in solidly with a 1/4 turn right. Pull on it hard to make sure it's locked. Second, get a pair of slip joint pliers or a 7/16" open end wrench. Pull the fridge out from the wall and turn the water off. Remove the hose going into the fridge. Hold the hose in a bucket or pan and slowly turn the water on and let it run for a second to verify water. Then reinstall the hose back on the valve assy. Now, try your water dispenser. If this doesn't work, we can go deeper. Post back with your findings, please.

Posted on Jul 29, 2007

  • Tracy Farrell
    Tracy Farrell Jul 30, 2007

    OK, I've seen this before. You changing the filter didn't cause the problem, it is purely coincidental that the problem occurred when it did. The Water side of your valve, I believe, has failed.

    In order to safely test this, you'll need to purchase a tool. It's a "Volt Stick", no Home Owner should be without one, really. A great little tool to have around to quickly test "dead" power outlets and such. See one here... With this tool in hand, you are armed to locate the problem. (Home depot carries these) Pull the fridge out and remove the cardboard cover back there. Now remove the 2 screws holding the valve in place and pull the valve out of the unit. You'll see two solenoids there w/2 wires going to each, you'll be testing the one that's connected to the larger (5/16") plastic tube. Remove the wire harness that's attached to this solenoid and place your new volt stick right between the wires. Now try to get some water out of the dispenser and look at your new Volt Stick, is it glowing? If it is, you have 120V to your valve, but the valve isn't opening. You'll need a new valve. Part number= 4389177, sells for about $55.00 at your local appliance parts store.



Add Your Answer


Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Frigidaire refrigerator filter status light is red

That information is in the user manual that covers your model number. Below is the procedure for a Side by Side. To look for your manual click=> HERE
Press and hold the Water Filter button
on the Ice & Water Dispenser control
panel for three seconds. When the display
changes from "Red" to "Green," the status
has been reset.

I am here should you need me, Thanks John Tripp Appliance 911
Contact Me Here

Mar 17, 2014 | KitchenAid KSBP25FKSS Side by Side...

1 Answer

Kitchenaid side by side fridge is freezing food

you have a bad damper assy.when it gets cold enough in the fridge section the damper door closes so the cold air can't blow in from the freezer side,the door isn't closing allowing the cold air to keep coming into the fridge side 2220377 part number and this is electronic damper.if you order it from repair clinic you have 365 days to return it if it's damaged or it isn't your problem they will take it back,i'm 99 percent positive that this is your problem,when i would call the customer and get model number and ask a few questions i would take this with me when i go to the house from the discription you're giving.

Dec 05, 2013 | KitchenAid Superba Architect KSCS25INSS...

1 Answer

After i change the water filter de button of water still red

The water filter status light, located at the top of the refrigerator

compartment, will help you know when to change your water

filter cartridge.

Style 1 - Standard status light (on some models)

When the water filter status light changes from green to yellow,

this tells you that it is almost time to change the water filter

cartridge (90% of the filter life has been used). It is recommended

that you replace the base grille water filter cartridge when the

water filter indicator light changes to red OR water flow to your

water dispenser or ice maker decreases noticeably. See

"Changing theWater Filter Cartridge" later in this section.

After changing the water filter cartridge, reset the water filter

status light by pressing the light switch 5 times within
10 seconds. The water filter status light will change from red to
green when the system is reset.
If you need Adobe Reader Click=> Adobe Reader X (10.1.0) (50.25 MB)
If helpful please rate this solution, Thanks Sea Breeze
Click Photo Below for User Manuals


Jul 29, 2011 | KitchenAid Superba KSRG25FK Side by Side...

2 Answers

I cant believe i cant find the model # of this fridge but anyway , i installed a new water filter a purr #4396841 and did it according to the instructions , did everything but the red light remains, wonder...

The model # is located inside refridgerator door on the upper right side panel.To reset the light you have to open fridge door and by the light there is a button you have to push in the button 5 times in 10 seconds to reset.Hope this helps if so give us a 4 thumbs up. THANKS

Mar 03, 2011 | Whirlpool GD2SHGX Refrigerator

1 Answer

How do you turn off replace filter light on freezer door panel?

If you're referring to the water filter indicator light that goes from green to yellow to red when it's time to change the filter, you press and hold the WATER FILTER button down until it blinks 5 times. The indicator light will change from red to green when the system is reset.

Feb 13, 2011 | KitchenAid KSCS25FKSS Side by Side...

1 Answer

Where can i get a filter for this fridge??

You are looking for filter part # 4396711. If you type that number into google it will give you many options. Also you could try any store selling KitchenAide appliances. Hope this helps

Oct 01, 2009 | KitchenAid Superba Architect KSCS25INSS...

2 Answers

KitchenAid Fridge, Ice maker not working - red light blinking

Replace the icemaker . The laser receiver (on right side ) is supposed to blink twice then pause then twice repeatedly .Normal. Also clean the coils under fridge .

Aug 02, 2009 | KitchenAid KSCS25FKSS Side by Side...

1 Answer

Blinking light in refrigerator

I think that's the light letting you know the door is open so it won't drop ice. When I held in the catch on the left side (as if the door was closed) the red light went off for me.


Jun 21, 2009 | KitchenAid KSCS25FKSS Side by Side...

Not finding what you are looking for?
Hotpoint HSS25GFP Side by Side Refrigerator Logo


Ask a Question

Usually answered in minutes!

Top Hotpoint Refrigerators Experts

Dan Webster
Dan Webster

Level 3 Expert

8221 Answers


Level 3 Expert

747 Answers

Michael Thomas
Michael Thomas

Level 3 Expert

3056 Answers

Are you a Hotpoint Refrigerator Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides