Plate won/t rotate no reheating

On some microwave ovens (GE for one), you press a 'set time' button and rotate the knob to display the current hour then press the 'set time' button again and rotate the knob to set minutes.

For the Galanz 1.2 cu. ft. ToastWave, GTWHG12BKSA10, you need to press and hold the Clock/Timer pad for 3+ seconds. If needed, press again to switch between 12 and 24 hour clock options. Then rotate the dial until the correct hour is displayed. Press one of the following: the dial, Start or Clock/Timer to save the current hour. Rotate the dial to set the current minutes. Again, press the dial, Start or Clock/Timer to save the current minutes. To exit the clock setting mode, press Stop/Cancel.

HomeDepot has the manual for this microwave/air fryer on the product page: https://www.homedepot.com/p/Galanz-1-2-cu-ft-Countertop-ToastWave-4-in-1-Convection-Oven-Air-Fry-Toaster-Oven-Microwave-in-Black-GTWHG12BKSA10/310997710 . The current link to this manual is https://images.homedepot-static.com/catalog/pdfimages/e8/e87f4420-a777-460f-901f-faa70016a38f.pdf . See page 9 for the directions to set the clock.

I hope this helps. Please add a comment with the model number of your microwave/air fryer if the above steps don't work.

The interdace that converts pushes into signals may have died, you may need a new front panel...they may be available...had to change 2 on our old toshiba

The motor for the rotator is bad. It has to be replaced.

Hi, one of the most common reasons why the turntable won't rotate is that the microwave isn't clean. The turntable guide and carousel can get sticky, preventing the turntable from properly moving. If you have built-on food particles or liquids, fill a bowl with 2 or 3 cups of water and 1 tsp. of liquid detergent and lemon. Run the microwave for about 3 minutes. Clean the microwave with a cloth, including the base of the turntable, guide, carousel grooves and microwave base. Your microwave turntable won't rotate if the grooves on the base of the turntable do not sit right on the carousel. Also, check the position of the turntable guide. Place the guide directly under the turntable. Remove the turntable, and then reposition it into the carousel grooves.
Motor The carousel motor is located beneath the base plate of the microwave. If the carousel isn't turning at all, check the motor. Disconnect the microwave from the power source, and remove the turntable, guide and base plate. Try turning the motor to see if it's just stuck. If it doesn't turn freely after a few seconds, examine the motor to see if it's burned out or corroded. Use an ohmmeter to see if the motor has continuity. If not, you must replace the motor.
Bushings The drive bushings are plastic components that sit underneath the cooking plate. Remove the plate, and examine the bushings. Use a magnifying glass if necessary to see if any debris is caught in the plastic. Clean the bushings, and reinsert the plate. Turn the microwave on to see if it rotates. If the bushings are extremely worn or if some of the plastic is broken off, you need to replace it, which is a complicated repair for consumers. Contact a service technician for assistance.

Sorry to read about your problem, I hope this helps you out.


Display: This is used to show the time, cook time and options you chose during you use.
Cook: Use this feature to cook fresh vegetable, frozen vegetables, rice and cassroles.
Enter/Start: This is used to start and enter any option you choice while operating the unit.
Stop/Clear: Use this function to clear or stop the unit during cooking or choosing a feature.
Reheat: This is use to reheat dinner plates and left overs. Be sure that you do not use any plastic foam or metal plates/utensils this can cause damage to the unit and may cause injury.
Auto Defrost: This is used to defrost food by weight and type. EX: If you have 1 pound of chicken, meat or fish press in the food code by using 1,2,3 and then the weight in pounds (1 pound would be 1.0 enter.)
Quick Frost: This is use with the Rapid defrosting method for 1.0 pound frozen food. If you have a pound of meat, chicken or fish press Quick Frost and it will defrost for that weight only.
Cook Time: This is to set the cook time for the food you are trying to heat or cook. Enter the time you wish to cook and press enter/start (EX: 7mins and 30 secs = 730/start.)
Clock: This is used to set the time of day. Press Clock the the time of day it is and clock again (EX: 11:00 would be 1100 then clock.)
Number: This is the key pad used to enter the cook time, clock or power level.
More: This feature is to add time to the cooking time only in ten second intervals. If you want to add time without restarting press this button to add ten seconds each time it is pressed.
Less: This is used to decrease the cooking time by ten second intervals. If you want to decrease time without restarting the time press this to decrease cooking time in ten second intervals.


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Power Level: This is use to choose the power level in which to cook or heat food or beverages. To change the default setting of 100%, press the power level button and press the level you desire, if you desire only 50% then press power level the 5 and enter/start. Hint: Change the Power level before entering the time your setting to cook
EZ-ON: This is to quickly start the power level to 100%.
Vent High/Low/Off: This is to turn the vent located on the outside of the unit during use. You have the option of turning it off, on, high or low.
Light High/Low/Off: This controls the light on the bottom of the unit if you have a mounted range above your stove or under your top counter cabinets.
Hot Water: This is used to heat water for beverages such as coffee and hot chocolate. Use Extreme caution when removing baverages from your unit, they will be hot and could cause injury.
Popcorn: This is used to pop popping corn, when placing the popcorn in the microwave press the this feature and enter/start and it will automatically start the correct time for cooking. This feature is designed for the individual packaged popcorn use. Do not place any foil or loose popcorn in the unit this could cause damage or injury.
Kids Meals: This is used to REHEAT meals for children it works at a lower power level. This can be used to reheat hot dogs, oatmeal, baby food and soup. Do Not place any metal objects or objects than can melt this can cause damage or injury.
Warm Hold: This is to keep foods or drinks warm for any length of time up to 99 minutes and 99 seconds. Although it is not a recommended to run a unit at the maxium time limit.
Melt: This is used to melt butter, margarine, chocolate, cheese and marshmallows. Do not leave these items unattended during the duration of melting time to prevent any unwanted over heating.
Soften: This is used to soften ice cream, butter, cream cheese, and frozen drinks. Do not place anything in a container that is made of foam or metal this can cause damge or injury.
*Child Lock: If your model has this feature it is used to lock the unit to keep a child from pressing buttons or causing injury.
Open: This is the handle or button on the front of the unit to open the unit after the unit is done cooking or in use. Do not open the door during the use, always press the Stop/Clear button first. Also do not remove hot items without oven mits or waiting time food is at a safe handling temperature.

Hello,

What you are to do to solve the problem is to do a general troubleshooting on your oven below are instruction to follow.

The Microwave is a counter top model with a variety of preset cooking options, including timed cooking at a variety of power levels and sensor-cooking settings for popcorn, rice, beverages and single-serving reheating.

The sensor cooking and reheating features detect increasing humidity levels inside the microwave and automatically adjust cooking time for various types and amounts of food. This microwave also includes a turntable and an electronic control panel.



Instructions below are step by step solution for your oven

1. Check to see if the microwave will start. If it will not start and the display panel is blank, you may have a power problem. Unplug the microwave and then plug it back in, making sure that all three prongs of the power cord are fully inserted into the wall outlet. If this doesn't work, check your home's fuse box. Reset the circuit breaker to restore if necessary.
   
2. Ensure that the microwave door is fully closed. Press the Clear/Off button to cancel any previous cooking instructions. Re-enter your cooking program, including cooking time and food weight if necessary, and press Start.
   
3. If "Err" appears on the microwave display, press the Clear/Off button and reenter your cooking program. The "Err" message will appear during the sensor-controlled programs (Popcorn, Rice, Beverage or Reheat) if the door is opened before steam is detected or if no steam was detected within the maximum amount of time allowed by the microwave. Be sure to leave the door closed during these programs, at least until time is shown counting down on the display panel.
   
4. If your control panel will not work or if an "L" is displayed on the screen, press and hold the Clear/Off button for a full three seconds to unlock the control panel.
   
5. If your sensor reheat program is resulting in under- or overcooked food, first try decreasing the amount of food in the microwave; the sensor programs are designed for single servings of food. The sensor reheat function works by measuring humidity inside the microwave--do not use a tightly-covered dish with this setting because no moisture will be able to escape and the food will overcook. Be sure that cooking containers are dry; moist containers will increase the humidity in the microwave and mislead the sensor, resulting in undercooked food.
   
6. If your turntable is not rotating, first check to ensure that your food container is positioned so that it can freely rotate without hitting the microwave's interior walls; using a smaller food container can fix this problem. If the turntable still will not rotate, lift the turntable from its support and replace it carefully, ensuring that it rests evenly on its support.
   

Good luck.

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Burnt wires or connections at or bad door switch.

there is a relay on front panel this sends voltage to mwave needs to be replaced or dryjointed open front panel and check for little boxes on front panel those are relays