The black thing floating in the water tank is a plastic shell with a magnet inside. If you clean it...make sure you reinstall it with the tapered (smaller) side down. There is a slight size difference BUT it will make ALL the difference in the world.
I had no idea there was a magnet in that black/greyish case. The direction of the casing is important. I had the same problem and that solved it!
Mine had a round disc for the magnet float. The magnet was in the center, glued or pressed in, with a round plastic plug to seal it. The seal didn't work and half the magnet had corroded away, reducing the magnetic strength needed to trip the sensor. I removed the plug, scraped out as much of the old battery as possible, inserted a round 7 mm x 2 mm thick magnet (no glue needed), and covered the new magnet with a bicycle tube patch to seal it.
You don't need to remove the magnet float from its chamber to clean it. The magnet float may simply become stuck or may not move freely in its chamber due to a buildup of residue or foreign material in the chamber. Remove the water tank and empty it. Clean the magnet float chamber and the magnet float gently with warm water and dishwashing liquid, moving the float up and down the chamber. Ensure you rinse thoroughly following procedure. Fill water tank again with cold water and replace into machine.
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My guess would be that your water tank float is trapped.
The remidy would be to descale the watertank itself.
If you use the Calris filter cartridge. remove it before descaling with a mild commercially available descaler. Don't forget to rinse thorrowly afterwards and reinsert the filter. Always use cold water to fill the watertank.
Hope this helps
The magnet in the water tanks is either upside down or has sunk to the bottom of the tank. It should float to the top of the cage it is in and it should have a flat top not rounded. If its rounded side up the magnet is upside down. This is what would cause your problem.
You need to run the Decalcyfying program. Push and hold the button with the symbol that looks like a tube with small dots inside. You will get the message empty tray and empty grounds. Do so, and put everything back. The message Solvent or Agent in tank will be displayed. Meassure up 700ml water in a container, put 3 Descaling tablets in the water and let it be completly desolved before you pour this into the empty watertank. It`s very important that you don`t use more liquid, this will make the program run forever. When the solvent is in the tank, push the buttoun again, and the program starts. After a while (20 minutes or so) you will be asked to empty tray/grounds again and to fill the watertank. At this point you can fill up the watertank, this will not affect the running of the program. In the end, you must empty tray/grounds again, and after this the machine is heating up and ready to use. Good luck!
If you have a rotarywheel; Press and hold to enter the menu, turn to Maintenance, select Decalcify unit; empty tray as requested, fill up 600ml water in a container. Disolve 3 Descaling tablets in the water, and then fill it in the watertank. Press Maintenance button and you`re off.
If you don`t have a Rotary; Turn off the machine and let it cool down for a while, then push the Rinse/Maintenance button for a few seconds; then you will get the message Empty tray. Fill the solution in the watertank and press button.
It`s important that you use the right amount of water, or else the process will "never" finish.