Had camera in purse?!?!

contact the seller and request a refund for the purchase. State a reason of unfit for the purpose or faulty workmanship or faulty product. If you bought it through paypal then notify them of the product fault and that you have requested a refund. If you get no satisfaction then contact your state small business organization and lodge a complaint.

The lens has either been hit, dropped against something, or the camera allowed to turn on while in a pocket/purse/case. The lense drive gears are plastic and not entirely substantial and require care - which most people especially teens and 20's don't give them. Once in this condition, they're done for. You can attempt to contact Fuji for repair, but you'd be responsible for the cost unless they're feeling especially nice that day, since there's simply no way for the lense to become jammed during normal operation - unless the lens is bumped or hit while open.

Since these camera require total disassembly, from the back forward, to get to the lense assembly, it'll be cheaper or near it to replace it than to repair it. Take it as lesson learned, and treat the next one with more care. NEVER touch the lense when open, NEVER allow it to bump anything, NEVER drop it, NEVER place it in your pocket or purse unless the power button is protected from being accidentally turned on.

Your purse would have happened to be black and the camera on the outside pocket would it?

If so and it was in heat then the LCD screen has super heated, it might come back after a few hours to cool. There is operating temperature ranges listed in the manual extreme heat and cold will just kill most digital point and shoot type cameras, sometimes they come back sometimes not.

I would also take the battery out of it and let it sit for a few hours to cool DON'T put it in a cold place let it come up to room temperature gradually.

What a misery! You are using your cell phone every day,
pushing it in your pockets, swapping your bags, content and purses and for
years it will do just everything you like or what it is designed for. Probably
product testing makes this item fit for such actions.



Samsung cameras react quiet a bit different! Treat them with
outmost respect and fragility and a month after purchase the LCD screen will
quit. Samsung explains that mistreatment would be the cause of it and the cost
of repair would amount to near the purchasing cost of the item! Google the
internet for "Samsung LCD screen not working" to make up your mind.

Samsungs whole product line seems to be crashing out on the
same issue. Is it worth to loose your money for bad product design?

This company can repair this problem and will also do a cleaning as part of it. A lot of time all the dirt that the camera picks up works its way into the crevices of the camera and starts showing these problems.
https://www.teleplancamerarepair.com/quote/cart.asp?iProbID=21&mo=15
they also do a full cleaning which should prevent any additional problems. once it is repaired, if you plan to have it in a pocket or purse it is always good to have it inside a protection, while these still have dust, it is far less than rolling around in a back pack or purse.

Unfortunately, on that model there is not an option to lock your side keys. (and one of your side keys is a camera key) Your best bet is to buy a case and keep it in that while it's in your pocket or purse.

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Wendy......

Try this...the camera will not work as it is...so try this one.
As you turn on the camera, hold the lens back by putting pressure on it...this may reset the camera lens back to the right position.

Your problem seems to be that the camera lens is out of sync with the rest of the camera system.
Try the above a few times... I had a camera which did the same thing, and by holding back (you can also try to pull on the lens) on the lens as it was turned on, it reset itself....May be worth a try. Be careful, because you can damage the lens with this process.
If the small gears in the lens are broken, then it will not work, and may cause more damage.
The lens is a very delicate mechanism and can be damaged by having it turn on in a crowded area such as a pocket, purse, and so on.
I always say... Treat the camera like eggs and unless there is a failure of electronics or mechanical problem, it will last a long time. Use a soft padded case, and treat the camera like a jewel, and it will give good service.
Too many people treat the digital cameras like they are made very strong by putting them in pockets, purses, crowded areas of other kinds. That will almost insure damage at some time. The LCDs in most digital cameras are easily damaged by slight pressure. The lens as well can be damaged beyond repair by dropping (hold the camera always with the wrist strap), bumping it against a hard object and so on.

have you tried the faqs.from here http://motorola.com/consumer/v/index.jsp?vgnextoid=06e1dd9fc0e2b010VgnVCM1000008206b00aRCRD&ps=y&pg=PG_TYP_00002&show=globalSupport&productID=48bfe2f9eb3d9010VgnVCM1000008206b00aRCRD

riz.