Just plug in your phone to the computer check the desktop for a new icon that appeared for it it may be called "NO NAME" open it up and click the icon on the right (theres only 2 icons inside) drag the music files into your "sounds" folder and thats that
Just plug the phone up to your computer via usb your computer should then load all the neccesary drivers from there a folder will appear select view all files and folders in there will be video music and photos just drag and drop your music into the music folder and your done easy as that
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Firmfare will be available on moto sites..........Here it is http://direct.motorola.com/hellomoto/in/support/update_my_software.asp?country=ind&language=ena be careful while doing flash.....if u r not confident better do it in mobile shops.......cool.....
Best and cheapest solution is to buy a faulty Z3 on Ebay with an intact outer glass and do a swop. You'll need a tri-blade screwdriver, a very small 4-bladed( posi-drive), and care, but steady hands and a 'follow your nose' plan should see you through. There is a Z3 on Ebay presently to do the job. You can practice on that before you attempt your own. Good luck.