Question about GE Profile Harmony WPGT9360E 4.0 Cu. Ft. King-Size Washer with Stainless Steel Basket

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GE Harmony Washer, Model: WpGT9360pl

When the unit is down to the final cycle Rinse/spin, it spins very slowly and the motor seems to be sounding unusual. Not all of the water haas drained out at this point. The machine will shut down and give an error report; something to thw effect that the unit is not draining peoperly and to check for crimps or blockages. Could this be a drive belt problem? If not, what then. Thank you. John

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  • sheilacj Jan 01, 2008

    My washer almost always stops at the 7 minute mark, I have to pull the drain hose out and blow into it when the pump starts for it to continue draining. This doesn't usually happen earlier in the cycle, although it has a few times. Please note we have an extra long drain hose due to the setup in our house. Please help!

  • Anonymous Oct 04, 2008

    How do I fix this,, My washer will not drain and I hear it but nothing...

  • fred neitz Oct 11, 2008

    i have this same problem and had it repaired 2 times in one day.it will not drain sometimes

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John, there is debris of some sort inside your drain pump restricting or impeding the flow of water. Since it still has water in the tub, the computer won't allow the unit to activate high speed spin. The blockage will have to removed before the unit can be operated again. You'll have to pull the back cover off the machine to access the pump. When you remove the hoses, there will be a flood of water... If at all possible, move the washer outside to do this. If you can't move it, figure out a way to clamp off (pinch) the intake hose tightly. I've used 2 small open end wrenches and a pair of vice-grips before. Take the 2 wrenches and pinch the hose, then secure them tightly in place with the vice-grips. This'll get it going again. BTW, your washer has no belts... all electronic drive.

Posted on Jul 29, 2007

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Found a child's sock stuck in the pump. After removing, cleaning up the small flood and reassembly, it worked again. Now why did this sock get this far into the system?

Posted on Apr 16, 2008

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A fair handy man can get to pump either from the rear of the machine with back plate off, or by removing the cabinet cover from the frame, depending on the model of the the machine.

As always - before attempting any repair, UNPLUG THE UNIT!



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To test the motor coupler, re-start the washer in its spin cycle. Let the machine run for a minute, and then open the lid and notice whether the tub is spinning:
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If it isn't spinning--and your machine was produced by Whirlpool®--you may have a broken coupler. Many Whirlpool-made washers use a small, relatively inexpensive device called a motor coupling. This plastic-and-rubber component is mounted to the shaft of the motor on one side, and to the transmission on the other. Over time, the coupler wears out and fails. When that happens, you need to replace it completely.

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If the water that pumps from the machine goes right back into the machine after the spin cycle, it may be because your washer is siphoning the water from a laundry tub with a slow drain, back into the washer. Try to improve the draining of the laundry tub. (Is there something stuck in the drain?) Also, be sure the drain hose doesn't reach more than about 4 inches into the laundry tub. If it does, cut off the excess.

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